Brands receiving the highest ranking for the first time in the travel industry include Four Seasons Hotel and Resorts, Hotels.com, and Delta Airlines. America's Best Value Inn, Hampton Inn & Suites, Homewood Suites by Hilton, Marriott Hotels, Southwest Airlines all repeat as Brands of the Year.
NEW YORK – With a strong dollar expected to lure travelers abroad and gasoline prices at home still low by historic standards, this summer looks promising for the travel industry. A recent Harris Poll of 2,215 U.S. adults (aged 18+) surveyed online from April 16-20, 2015 mirrors this enthusiasm, with nearly seven in 10 Americans (68%) planning at least one summer trip in 2015 – a figure that has risen steadily since 2012.
Against this backdrop of a nation rediscovering its appetite for travel, we highlight several brands from the 2015 Harris Poll EquiTrend study. The study measures the Brand Equity of more than 1,400 brands across 148 categories on three key factors of Brand Equity: Familiarity, Quality, and Consideration.
Hotels.com Earns First Brand of the Year Nod
Online Travel Services have become an easy way for consumers to plan and shop for an upcoming trip. They make it simple to compare rates and amenities for a variety of hotels, rental cars and airfares. Hotels.com leads the category this year with strong scores for Quality and Consideration.
“Hotels.com has tried to set itself apart from the competition with advertising – like their ‘captain obvious’ campaign – and their rewards program,” says Joan Sinopoli, Vice President of Brand Solutions for Harris Poll. Notably, Hotels.com is the only Online Travel Service brand to show significant year to year change in Brand Equity. Expedia.com and Orbitz.com also rank above the Online Travel Service category average.
Four Seasons Hotels and Resorts Leads the Luxury Hotel Rankings for the First Time
Whether traveling on a budget, with a large family or for a longer stay, there are a vast array of hotel choices and styles for consumers. The Harris Poll EquiTrend study includes 48 hotel brands in five categories; Luxury, Full Service, Mid-Market, Extended Stay and Economy. Across those five categories, four brands retain their Brand of the Year status from 2014 while one leads its category for the first time.
Four Seasons Hotels and Resorts is this year’s Luxury Hotel Brand of the Year, marking its first Brand of the Year award. “This is actually a very competitive category, and different brands have occupied the top spot over the past several years,” says Sinopoli. Four Seasons’ top ranking is the result of a steady rise in Familiarity, along with strong Consideration scores. Omni Hotels & Resorts, The Ritz Carlton, W Hotels and Resorts, and InterContinental Hotels & Resorts also rank above the Luxury Hotel category average.
Marriott Continues to Lead the Full Service Hotels Category
Marriott Hotels retains the Brand of the Year title for a second year in the Full Service Hotel category. Marriott leads the category with strong Familiarity and Consideration scores. “While Marriott has been singled out as Brand of the Year, in fact the entire family of Marriott brands, across collections, is known for providing a consistent, quality experience,” Sinopoli says. “Plus, many consumers enjoy their reward’s program, given the ubiquity of Marriott properties.”
Hyatt Hotels and Resorts, Doubletree by Hilton, Sheraton Hotels & Resorts, Hilton Hotels & Resorts, Courtyard Marriott, Embassy Suites and Westin Hotels & Resorts also rank above the Full Service Hotel category average.
Homewood Suites by Hilton and Hampton Inn & Suites Hold the Brand of the Year Titles in the Extended Stay Hotel and Mid-Market Hotel Categories for a Second Year
“Suite formats and extended stay hotels play a big role in getting American families to travel again, as well as offering efficient and home-like settings for road warriors,” Sinopoli says.
The Extended Stay Hotel category features brands that offer those more home-like amenities for consumers. Homewood Suites by Hilton tops that ranking with strong Quality and Consideration scores. Residence Inn also ranks above the Extended Stay Hotel category average.
Hampton Inn & Suites is the Mid-Market Hotel Brand of the Year for the second year in a row, building on the significant gains achieved in 2014. Holiday Inn Hotels & Resorts, Holiday Inn Express Hotels & Resorts, Country Inns & Suites by Carlson, Quality Inn & Suites, Fairfield Inns and Suites, Sleep Inn Hotels, and Comfort Suites each rank above the Mid-Market Hotel category average as well.
For the Fourth Year in a Row, America’s Best Value Inn is the Economy Hotel Brand of the Year
With the longest consecutive Brand of the Year status among hotel brands, America’s Best Value Inn leads the Economy Hotel rankings in 2015. “America’s Best Value Inn has held strong Quality and Consideration scores in the category over the past four years” says Sinopoli. Red Roof Inn and EconoLodge also rank above the Economy Hotel category average.
Southwest Airlines is Value Airline Brand of the Year for Fifth Year in a Row; Delta Tops the Full-Service Airline Rankings for the First Time
Through a national economic recovery, industry restructuring and an eventual return to profitability over the past five years, Southwest Airlines has maintained its position as Brand of the Year among Value Airlines. There are only 11 other brands among this year’s 120 EquiTrend awardees who have lead their respective categories this long. “Southwest offers a carefully cultivated, distinctively sassy, no-frills experience that allows its customers to feel like they belong to a kind of reverse-chic club,” Sinopoli says. “It doesn’t offer a lot of extras, but it delivers on efficient, affordable travel.” JetBlue Airways also ranks above the Value Airline category average.
“Keep Climbing” was the Delta Airlines advertising slogan until 2014. In 2015, Delta Airlines reached the summit as Brand of the Year for the first time in the Full Service Airline category. Delta achieved this feat on the strength of its Familiarity scores and Quality ratings, with both showing steady gains over the past four years. This is the first year that one of the national carriers has been named Brand of the Year in this category. “Delta has strived to provide a more pleasant flying experience all around,” Sinopoli notes. “It was among the first fleets, and became the largest fleet, to offer in-flight wifi, which can make long-haul travel easier not just for business travelers, but for families with young children.” Alaska/Horizon Airlines and Hawaiian Airlines also rank above the Full Service Airline category average.
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.
