With TrustYou Analytics, WoodSpring Hotels can now analyze the performance of their entire hotel portfolio, including over 200 locations across the U.S.
MUNICH – WoodSpring Hotels, operators of the WoodSpring Suites and Value Place brands, has selected TrustYou’s guest surveys and review analytics suite to manage the online reputation of their hotel portfolio. With the reach of TrustYou’s review scores and Meta-Review summaries on Google, Kayak, Trivago, Skyscanner and hundreds of other review web sites, WoodSpring Hotels can now track and respond to guest feedback quickly and easily for all their hotels. The hotel chain will use the sophisticated guest survey tool TrustYou Stars. The collected reviews will be sent out to guests during and after their stay and will become part of the TrustYou Meta-Review summary and TrustScore ecosystem.
With TrustYou Analytics, WoodSpring Hotels can now analyze the performance of their entire hotel portfolio, including over 200 locations across the U.S. TrustYou Analytics monitors and reacts to reviews and receives an overview of all sentiments written by guests on the web and from issued surveys. In order to gain a competitive advantage and outperform industry peers, TrustYou Analytics also enables benchmarking against direct competitors and brands.
“With TrustYou’s broad reach in the online travel segment, we’re confident that we have chosen the right partner to strengthen our online reputation. The ease at which we’re able to survey our guests during and after each stay is great. The analysis tool provides us with a comprehensive picture of our hotels’ reviews and allow us to respond accordingly,” says Victor Hernandez, SVP of Quality Assurance for WoodSpring Hotels.
Ellis Connolly, Executive Vice President at TrustYou, notes: “We are excited to be working with the team at WoodSpring Hotels. The extended stay segment is an area we have been adding tremendous value with our “Mid-Stay” survey feature and powerful sentiment analysis, which both played a role in this new partnership. TrustYou’s technology and review data have a huge influence on a hotel’s reputation. WoodSpring Hotels will be leveraging us to impact their portfolio’s reputation on scale and increase visibility through our partners like Google, Kayak and Trivago where our data drives bookings.”
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