Alpine Elements had approximately 1,000 ATOL protected bookings and specialised in skiing and winter holiday tours to France, Greece and Austria.
ATOL, the holiday financial protection scheme, has published information for ATOL-protected consumers who were booked to travel with Alpine Elements Ltd (ATOL 6435) after the company, based in Wimbledon, ceased trading on 8 December 2020. The company also traded under its subsidiary trade licence Elements Services London Ltd (ATOL TRA9710363).
Alpine Elements had approximately 1,000 ATOL protected bookings and specialised in skiing and winter holiday tours to France, Greece and Austria.
Consumer Advice
Currently Abroad
Following government guidance against foreign travel to some destinations and as a result of a number of flight cancellations, many consumers’ holidays were cancelled and, as a result, there are currently no consumers abroad on ATOL protected bookings with Alpine Elements Ltd.
Consumers with cancelled bookings or refund credit notes
We are aware of a number of consumers whose bookings have been cancelled by Alpine Elements as a result of government advice or flight cancellations. Consumers that have accepted valid refund credit notes or are due refunds for the cancellation of their ATOL protected booking will be able to submit a claim to ATOL through our online portal.
Due to Travel
For ATOL protected consumers that are due to travel after 8 December 2020, flight tickets may still be valid but this must be confirmed with the airline.
If choosing to travel, consumers may be asked to pay again for replacement services of the original package holiday. However, provided the services are covered by ATOL, they are entitled to submit a claim for a refund. Replacement services may include accommodation, transfers or other services but consumers should confirm what was included in the package holiday on their ATOL certificate or booking documents.
Choosing not to Travel
If consumers choose not to travel or their flight tickets are not valid, they will be able to make a claim.
A spokesperson for ATOL said: “This is a particularly sad day for customers and employees of Alpine Elements and we appreciate that those with bookings will be deeply concerned.
“However, the ATOL scheme exists for exactly this kind of situation and we are making arrangements so that all ATOL protected customers can make a claim, whether they are due to travel or accepted refund credit notes for cancelled bookings.”
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.
