Diaverum, a leading global renal care service provider, is making holiday dialysis simpler with its new d.HOLIDAY booking platform. The new booking engine is set to offer a significantly enhanced experience for holiday dialysis makers and their care givers. It allows users to apply a number of filters to their search, select payment options in advance and have real-time visibility of treatment availability across Diaverum’s network of clinics, in 24 countries worldwide.
The booking platform as officially launched yesterday 3 May 2022, during the d.HOLIDAY 2022 Conference. Held for the first time in two years as a hybrid event in Rome, Italy, the conference is bringing together kidney patient associations, travel agencies, medical leaders and industry experts committed to empowering renal patients to live out their dreams of travel once again, in a post-pandemic world.
Kirsty Bashforth, Chief Business Officer at Diaverum, commented on the significance of the announcement’s timing: “If travelling has been difficult for everyone, it's been particularly so for dialysis patients, who have had to consider the many complexities around treatment plans, not least vulnerability to serious complications from COVID-19. For this reason, it has been an especially important time to develop the d.HOLIDAY digital platform, to help make the holiday dialysis booking process simpler, quicker and easier, and in turn, to empower more patients to be mobile and live out their dreams of travel.”
How it works
The platform allows patients and caregivers to explore treatment options and book what they need in just three simple steps:
- Enter destination and select dates of their journey
- Apply filters to their search, including treatment options, specific medical requirements and desired facilities
- Select their clinic, register and book their slot, with availability being confirmed via email within 72 working hours
The platform, however, offers more than just online booking options. Crucially, it also offers dialysis holiday makers:
- information on holiday destinations, including its own Travel Guide
- tips on how to plan their holiday around their dialysis treatment needs
- guidance regarding documentation and medication
The d.HOLIDAY booking engine represents the latest step in Diaverum’s focus on digitalisation to unlock an unprecedented level of personalised, standardised, efficient and high-quality renal care.
Michaela Blomstrand, Director of Patient Experience and Community Affairs, who leads on the global d.HOLIDAY programme, expanded on the symbiosis between travel and digital innovation, and how this will be core to d.HOLIDAY’s development: “Travel has already for some time evolved into a digital-led industry, and will continue to lean on digital innovation as it seeks to find agile ways of recouping its losses from the pandemic. Our strategy for d.HOLIDAY and our booking platform has been developed in line with this prediction”.
She added: “Chronic disease patients' dreams of travel – whether a short trip, or an exotic, overseas adventure – come from a basic, human need to move freely. For them, this movement has to be plotted around the treatment that is critical to their survival. That's why at Diaverum, we are committed to ensuring our patients can enjoy this fundamental right with our dialysis holiday offerings”.
This latest news follows on from the launch of the Diaverum Travel Guide in July last year, whetting patient’s appetites for some of the world’s most popular holiday destinations.