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HIS demonstrates the latest guest connectivity, personalization and contactless service trends at HITEC 2021

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Hospitality’s leading provider of Wi-Fi and IoT-based technology to showcase how hoteliers can simultaneously and affordably meet guest expectations for High-speed internet, customized in-room entertainment and germ-free service.

CLEARWATER, FLA. - Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, is honored to serve as an official exhibitor at this year’s HITEC where it will be offering live demonstrations of the newest innovations set to play a vital role in a hotel’s ability to regain the business and confidence of their guests. From September 28-30, 2021, those visiting HIS HITEC booth #1801 can find out how more recent advances in Wi-Fi network and comprehensive in-room service technology can provide today’s guests with the seamless, safe and personalized experience they now expect while maximizing hotel revenue-earning potential. Hoteliers can also gain vital insight into the latest guest entertainment technology trends by tuning into HIS on HITEC TV, an initiative by HFTP, Hospitality Upgrade and Hospitality Net that adds a new dimension to the event and that ensures more industry professionals can stay informed over the newest industry updates.

One of the leading priorities of guests when it comes to achieving complete satisfaction is the now wide-spread demand for experience personalization, especially when it comes to in-room entertainment. By exhibiting its cutting-edge BeyondTV and BeyondTV GuestCast entertainment platforms, HIS will demonstrate how hoteliers can effortlessly meet guest demands for instant and easy access to personal streaming subscriptions on guestroom televisions. Both solutions come equipped with full compatibility with virtually any streaming subscription of choice and with a simplified device registration process involving the simple scanning of a QR code, ensure that guests never need to request troubleshooting assistance. Engineered specifically for the needs of hotel environments, BeyondTV and BeyondTV GuestCast further feature advanced security capabilities including device isolation that prevent the casting of content to televisions located in other guestrooms.

As guests continue to expect hotels to adapt their services to minimize health risks, HIS will also provide attendees with details on how BeyondTV can additionally serve as a fully comprehensive in-room service platform that complies with social-distancing and reduced surface contact requirements. Using BeyondTV for example, guests can safely browse and locate details on available hotel services and promotions via guestroom television. Again sidestepping the need for close contact with staff or other guests, users can further leverage BeyondTV to order amenities such as room service, request extra towels or toiletries, communicate with hotel staff, self check-out and much more from the comfort and safety of their guestroom. Ensuring complete guest confidence in using the platform is BeyondTV’s ability to automatically erase all personal information and usage data upon check-out or with the push of a remote control button.

New to BeyondTV and also set to be showcased at HITEC is the solution’s innovative contactless myRemote feature. Able to transform personal guest devices into a fully interactive digital remote via QR code scan, myRemote offers a safer alternative to controlling BeyondTV and guestroom television functions and is compatible with virtually any television model in use by today’s hotels. Functionalities that guests can control with myRemote include powering televisions on or off, adjusting volume, switching between channels or streaming services, adjusting language preference settings and requesting hotel services to name a few examples.

With a commitment to ensuring that professionals throughout the industry are aware of the latest in-room entertainment and contactless service expectations along with how such demands can be addressed, HIS Chief Technology Officer, Trevor Dowswell, will be providing his expertise for a HITEC TV panel recorded prior to the event on September 15. Focusing on technology and its impact on the guestroom, the panel will see Dowswell join two additional industry experts as they discuss the newest advances and industry priorities for the industry. A recording of the panel discussion will subsequently be made available to hoteliers via HFTP’s daily HITEC newsletter during event exhibition days.

“Guest expectations for what counts as satisfactory service have only increased in large part due to the consequences of the global pandemic, so this year’s HITEC is especially essential to hoteliers as they try to identify the leading solutions that are proven to safeguard their business reputations and financial prosperity,” said Gary Patrick, CEO of Hotel Internet Services. ”HIS is long recognized for its continued spearheading of technological innovation for the hotel industry based on the latest market needs and priorities. We look forward to demonstrating how our latest solutions can play a central role in ensuring the success of recovery efforts and a return to meeting all the of latest guest demands.”

With fast and reliable online connectivity still a top guest booking priority and as hotels continue to adopt contactless platforms that require a stable internet connection, HIS Representatives at HITEC will also offer valuable insight over how hotels can affordably meet increasing demands on their Wi-Fi network. Attendees can discover how they can ensure high-speed service regardless of the number of devices simultaneously connected to a network while also eliminating Wi-Fi dead spots that are renowned for causing guest dissatisfaction. New technologies to be demonstrated by HIS that can empower hoteliers with the ability to offer unmatched Wi-Fi quality and performance include the company’s showcasing of Ruckus Wireless Wi-Fi 6 access points. By showcasing its advanced performance monitoring dashboard, HIS will further demonstrate how hoteliers can maintain optimal network health at all times to ensure an ongoing seamless and enjoyable experience for each guest.

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