This is taking the concept of a happy customer to the next level.
After the terrible blow of the pandemic, traveling is up and running again. Maintaining the necessary precautions, hotels, and travel agencies are back at it again. Quenching the wanderlust of us travel enthusiasts.
By now, our 2022 travel bucket list might be ready, and we are all looking through hotels to pre-book everything. Yes, that is how crazy we travel enthusiasts can get. However, your preparation can never be enough when it comes to traveling.
Especially after the pandemic when you are trying to maintain all the protocols and precautions. So, therefore, we have scoured the internet and have brought you seven interesting trends in the hotels and hospitality industry, which you should be aware of, this coming year.
New trends for new year
The hotel and hospitality department of every management has undergone a certain change. Post-pandemic, they have also altered and modified after the shift in the current economy.
There has also been an increased demand for affordable serviced apartment in Singapore to stay due to their flexibility and easy stay.
1. Voice booking
Truly, the next generation of internet technology, now you do not have to call up the front desk and pre-book your hotel room. Instead, you can simply do it with your voice assistant.
Now hotels are already adding phone numbers to their web pages, which could be easily navigated by any voice assistant. Do you book while you cook, without even touching the phone even once?
2. More intricate travel agents
Even a decade ago, the soul agent was to simply book your hotel and flight tickets. Their work was done once you were accommodated in the hotel rooms. However, now the business of travel agents has gone to the next generation.
Their hospitality services expand to meal delivery, trip advice, and itinerary, dining reservations, destination bookings, etc. We have already seen a surge of people making their bookings with these travel agents.
Because now you can have safe and tension-free travel since most of the elements are being taken care of.
3. VR experience
How many times has this happened? That we reach a hotel and it is nothing how it was presented in its website. The frustration of that situation couldn’t be expressed in words. However, this can totally be eliminated with the new technology that is being introduced in the hotel management business.
A VR experience of your stay before you make the booking. With your VR glasses, you can check your room and experience the inside without even being there. The best part is if you do not like it, you can refrain from making any booking.
4. Eco-friendly approach
The Eco-friendly approach is an ongoing demand by the customers themselves. We are all being responsible citizens of the world and desire sustainability when it comes to our travel plans.
The next generation travel hospitality services should have everything eco-friendly—a tribute to nature and in a mission to reduce the carbon footprint. There are eco-friendly services that are good for the environment and the business, as it encourages fulfillment of Corporate Social Responsibilities.
5. Smart rooms
Every hotel now has a Wifi connection, but this also seems like old news. However, it is not just the wifi connection that is important; it is also a plethora of devices. Some of the new smart devices that you should be looking for in your next hotel visit are.
- Voice control
- Smart mirrors
- Smart security system
- Mobile phone friendly rooms
- Concierge video chat
- Facial recognition, and many more.
6. Cloud storage
This is a new addiction in the world of hotel and hospitality. They are going digital with their bookings through cloud storage for each individual customer. This gives them a more comprehensive organized system to serve their guests and allows them to customize the rooms according to the customer’s needs.
For example, something as simple as a customer wanting cotton sheets for their bed or what temperature the radiator should be set so that they can step into the desired room. They are also giving access to the guest so that they can make the required additions and changes.
This is taking the concept of a happy customer to the next level.
Final note
These are some of the notable changes that you should expect from your next trip. These changes have been incorporated, keeping in mind the safety of the guest. However, whenever you book a room, don’t always go around looking for all the smart devices.
It will take some time for every hotel to catch on to these trends. You can also look for the hospitality management and the feedback left by other customers about the services and security.
