Company deepens AOG support program to increase responsiveness to customers and dealers.
BROOMFIELD, COLO. – Gogo Inc., global leader in providing broadband connectivity solutions and wireless entertainment to the aviation industry, announces an expansion to its business aviation product support program designed to increase responsiveness to customers and dealers in need of AOG (Aircraft On Ground) support.
Gogo Business Aviation’s AOG service provides ultra-fast response and resolution to customers when technical issues put their flight schedules at risk. With today’s announcement and a new partnership with Duncan Aviation, Gogo’s product support staff can now dispatch replacement equipment from inventory physically located at 17 Duncan Aviation facilities.
John Wade, Gogo Business Aviation’s executive vice president and general manager, said, “Because product support and operational excellence are such critical elements of our business, we’re excited to announce these expanded AOG capabilities. Duncan Aviation’s existing facility infrastructure, capabilities and experience are a great fit for Gogo’s needs in this program and we’re proud to be working with them.”
Since its founding, Gogo has shipped more than 18,000 communications and connectivity systems to customers all over the world. Gogo customers have access to a wealth of customer service and technical support capabilities. For the last five years in a row, the company’s business aviation group has been ranked #1 in global product support by Aviation International News, an industry-leading, independent media company.
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.
