These new training offerings represent a growing partnership between ACI and ODO, the aim of which is to help the aviation industry better accommodate travelers with disabilities or reduced mobility.
CHICAGO – In order to enhance services and facilities for passengers with disabilities, Open Doors Organization (ODO) and Airports Council International (ACI) will offer a new series of workshops in the US for aviation managers and access coordinators. The first introductory-level workshop, Passengers with Reduced Mobility, is scheduled for 16–18 May 2016 in San Francisco. A second intermediate-level course, focusing on the roles and responsibilities of airport access coordinators, will launch in the third quarter of 2016. Additional workshops are to come in 2017.
These new training offerings represent a growing partnership between ACI and ODO, the aim of which is to help the aviation industry better accommodate travelers with disabilities or reduced mobility. At certain US hubs, airlines provide more than one million wheelchair assists per year. An eLearning course from ODO, Disability Sensitivity Training, has been offered at the ACI Online Learning Centre for several years. Moreover, speakers from ODO regularly share their specialized knowledge at ACI events worldwide.
“The goal is great customer service for everyone,” notes ODO’s Executive Director and Founder Eric Lipp. “However, we know that providing an accessible, trouble-free air travel experience is no simple matter. It requires not only knowledge and expertise, but also detailed planning and design, a lot of cooperation and an ongoing commitment. At ODO we bring a unique perspective and passion to our training and I’m pleased that ACI is recognizing the need for access and helping us to reach the aviation professionals who can really make a difference.”
The Passengers with Reduced Mobility workshop will provide an introduction to US disability rights legislation, architectural accessibility standards, adaptive information technology and how to appropriately accommodate a wide range of passengers with disabilities. The interactive course will conclude with a walking tour of the airport, and will focus on accessibility elements such as how travelers with disabilities function and navigate within this complex environment. Additional details on this course, as well as the intermediate-level course focusing on the roles and responsibilities of airport access coordinators, will be available shortly.
“ACI has partnered with ODO on a number of occasions in the past, always to great effect, and these workshops are no exception,” says Angela Gittens, Director General, ACI World. “Statistics from ODO’s most recent nationwide survey indicate that the number of passengers with reduced mobility moving through US airports is increasing. As an industry we want to ensure that air travel is a convenient and enjoyable experience for all travelers, and this initiative goes a long way toward reaching that goal.”
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