The new tech platform gives travel agents a competitive advantage over online booking giants.
MIAMI – Overseas Leisure Group will launch an update of the Overseas Xpress website online May 11th 2018 which will make possible both the booking of individual items, such as hotels and experiences, and the creation of customized itineraries in just minutes.
A few years after launching their first online platform dedicated to B2B, the Miami based travel and leisure group has decided to transform the way travel agents work and give them a fair chance against the competition of direct booking websites. The revamp of the website focuses on user-friendliness, design and efficacy to allow the travel agents to respond in a matter of minutes to a client's request. "Cutting the response time can potentially help the agent increase their conversion rate by 40%" announced Felix Brambilla, CEO and founder of the Overseas Leisure Group.
The first version of Overseas Xpress allowed travel agents to book hotels at negotiated rates, this new and improved version will allow them to create overall itineraries including activities, airport transfers and car rental.
One of the company's benefits to its clients is its in-depth knowledge of the destinations. Aligning with this goal, the new website will guide the users into creating itineraries that are practical and exciting. Human support will be available throughout the experience by a team of multi-lingual agents.
Overseas Leisure Group negotiates directly with hotels, from boutique properties to large chains. It is one of the very few companies to be directly connected with the major chains. This negotiation power allows them to offer highly discounted rates to travel agents and to guarantee their client proposals remain competitive. The new website possesses a built-in price comparison tool, which allows the travel agents to verify in real time what the competition is offering.
Responsibility and support are at the core of Overseas Leisure Group. All bookings processed are monitored by one of their agent from start to finish. The 3-step quality control process is always included in the service.
"Travel agents are suffering with the competition online as booking engines nowadays are very user friendly and automatized" added Mr Brambilla. "With our solution, travel agents are given the best tools to create competitively priced trips with a lot of content, beautiful client presentations, and a constant support from the Overseas team on site. This combination exists nowhere else in the industry."
The Overseas team sees this new launch as a revolution and is planning for the near future to integrate show ticket purchase and flights.
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.
