The shutdown has also led to the termination of the company’s physical presence, with offices in Fort Lauderdale, New Orleans, and Vancouver being closed.
In a significant development within the United States river cruise sector, American Queen Voyages, a notable entity under the Hornblower Group umbrella, has officially ceased all operations as of February 20, 2024. This announcement marks a pivotal moment for the industry, reflecting the harsh realities faced by travel and hospitality enterprises in navigating financial sustainability and operational hurdles.
The cessation of operations was communicated to the company’s employees through a statement highlighting the abrupt nature of this decision. It pointed to “unforeseen business circumstances” and the company’s struggle to secure necessary capital at “commercially reasonable rates” as the primary drivers behind this drastic move.
Further emphasizing the finality of its decision, American Queen Voyages has altered its customer service communications to inform stakeholders of the shutdown. A recorded message now informs callers of the company’s decision to discontinue operations, ensuring that guests and customers are promised full refunds for any canceled cruises. This gesture of goodwill towards affected customers highlights the company’s commitment to ethical business practices even in the face of operational closure.
This move not only affects the company’s employees but also signifies a considerable contraction in the company’s operational footprint across key regions, further illustrating the broad impact of this cessation on the travel and hospitality landscape.
The announcement
Prior to the announcement, American Queen Voyages had been under scrutiny from various trade organizations. Issues related to service standards had previously led to a halt in the sale of its cruise offerings in January, an action that now seems to have been a precursor to the broader challenges culminating in the company’s shutdown. This scrutiny from industry trade organizations highlights the critical importance of maintaining high service standards within the travel and hospitality sector, where reputation and service quality are paramount.
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.
