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Casi Johnson

Chief Operations Officer and Innovations Leader M3

Casi Johnson is the Chief Operations Officer and Innovations Leader at M3, a powerful cloud-based financial platform and services company built by hoteliers, exclusively for hoteliers. With 20 years of experience in the hospitality industry, Casi joined M3 in 2000 and was elevated to vice president of operations in 2009, when she spearheaded the launch of M3’s new training center in Tampa, FL. In her current role as M3’s chief operations officer/innovations leader, Casi supports more than 12,000 M3 users at 5,200 hotels worldwide. While working full-time at M3, Johnson earned her master’s degree in Business Administration at the University of South Florida and is also a member of the International Customer Service Association. 

The obsession with big data is here to stay. Success-oriented hotel operators must adapt to the changing landscape of the