Guests to benefit from simple, flexible protection and a digital claims process with instant claims payments in any currency or language.
NEW YORK – Cover Genius, the insurtech for embedded protection, unveiled a partnership with Spirit Airlines. By integrating with XCover, Cover Genius’ award-winning global distribution platform, Spirit Airlines Guests who are non-US and non-Canadian citizens have the option to purchase personalized embedded protection, backed by a speedy claims process, for the first time.
“We’re committed to providing our Guests with the best value in the sky, unbundled fares and customizable travel options,” said Rana Ghosh, Vice President of Omnichannel Sales at Spirit Airlines. “Partnering with Cover Genius allows us to further enhance our Guest experience, offering Guests in multiple regions tailored travel protection for any destination.”
As the chosen insurtech partner for some of the world’s largest airlines, Cover Genius enables its partners to offer tailored protection at checkout that can be dynamically bundled and unbundled to suit each customer’s unique needs. Its licenses or authorizations in over 60 countries and all 50 US states, allow partners to seamlessly protect customers from any country, helping them scale internationally.
“We’re thrilled to partner with Spirit Airlines to help international travelers feel more confident in their booking,” said Angus McDonald, CEO and Co-Founder of Cover Genius. “While embedded protection in travel isn’t new, many airlines offer customers a one-size-fits-all policy that fails to address that different travelers have different needs. We’ve flipped that model on its head by offering customers flexible protection – tailored to their itinerary or destination – backed by real-time data. They also enjoy a frictionless claims experience with instant payments in 90+ currencies.”
Through the partnership, Spirit Airlines’ Guests benefit from a best-in-class experience with simple protection offers while booking and digital claims processing. Cover Genius’ consumer brand, XCover.com, handles guests’ needs – from the initial sale through to administration and claims – resulting in an industry-leading post claims NPS of +65. Its award-winning service design has shown to reduce support tickets by 7x.
Spirit Airlines’ international guests have the option to purchase embedded protection powered by XCover. Spirit Airlines currently flies to 27 destinations in 14 countries outside the US.
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.