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Gaylord Hotels, a pioneer in the hotel and convention industry with a collection of five award-winning resort and convention centers across the U.S., was looking for a cost-efficient solution that would enable it to provide more attentive and personalized service to its guests. The hotels offered poolside service and with acres of pool area to cover, servers spent a lot of time walking between the pools, bar, and kitchen to enter and check on orders, and process payments. This resulted in long wait times and had a negative impact on sales and customer satisfaction.
Daily Systems teamed up with SkyWire Media to provide a wireless POS solution based on the Instant Guest Response software. The solution has all the features of a stationary POS system but fits in the palm of a hand. The mobile POS device is fully integrated with Gaylord’s existing POS system, enabling real-time tracking of the orders and open checks. The servers use the iPod touch in combination with Daily Systems’ iAPS sled, which is a unique all-in-one
solution with a bar code scanner, credit card reader, smart card reader, and receipt printer.
"The poolside ordering and payment solution significantly enhances the productivity of the servers, and guests spend less time waiting," says Thomas Castleberry, COO at SkyWire Media. "The cutting-edge mobile POS solution is also a factor in creating the impression that the Gaylord Hotels is a technologically savvy and modern company."
"In today’s business, time is money" says Rene Oliver, CEO and President of Daily Systems. "The iAPS Sled mobile POS device enables businesses to provide more timely, accurate and better overall customer service."
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.
