Comfort Inn & Suites, Campbell River, British Columbia.
Properties recognized for guest service, performance excellence and product quality.
TORONTO – Canada's largest hotel franchisor, Choice Hotels Canada, announced the national winners of the prestigious APEX Awards (Awards for Property Excellence). Presented at the company's 8th Annual Fall Conference, eight properties were celebrated for their stellar performance, and ongoing commitment to quality and guest service.
The APEX Awards recognize top performing properties operating under the Choice family of brands. Day in and day out, these hotels demonstrated superior service and high standards for guests across Canada.
"All of our hotels are committed to making every guest feel welcome, but every year there are some properties that elevate their service to a level that deserves to be recognized. These awards reward their hard work and dedication," says Brian Leon, managing director, Choice Hotels Canada. "It's an honour to work with such committed professionals and to see how much their efforts are appreciated by our guests."
The 2016 national winners include:
Highest Likelihood to Recommend: Comfort Inn & Suites, Campbell River, British Columbia
This award recognizes the property that achieved the highest Likelihood to Recommend (LTR) score in Choice Hotels' guest survey results.
Most Improved Likelihood to Recommend: Econo Lodge, Edson, Alberta
This award recognizes the property that demonstrated the greatest improvement in the Likelihood to Recommend category in its guest survey results.
Most Improved Room Condition: Comfort Inn Midtown, Kingston, Ontario
Understanding the importance of overall room condition and how it is the most important factor influencing LTR, this award recognizes the property that demonstrated the greatest improvement in the Overall Condition of Room category on the GIS survey.
Greatest RevPAR Growth: Comfort Inn, St. Catharines, Ontario
This award recognizes the property that achieved the highest percentage RevPAR growth between July 1, 2014 to June 30, 2015 and July 1, 2015 to June 30, 2016.
Best New Entry: Comfort Inn & Suites Edmonton International Airport, Nisku, Alberta
This award recognizes a new property (conversion or new build) that entered the Choice Canada system and achieved the highest guest survey and quality assurance results in its first year of operation.
Rookie of the Year: Quality Hotel & Conference Centre, Abbotsford, British Columbia
This national award recognizes a new property (conversion or new build) that embraced Choice programs, demonstrated a passion for providing the best guest customer experience possible, and symbolizes the qualities expected of a hotelier within the Choice system.
Highest Choice Privileges Elite Recognition: Comfort Inn & Suites, Airdrie, Alberta
This award recognizes the property that has achieved the highest Choice Privileges Elite Member Recognition score within the guest survey.
Highest Choice Privileges Enroller Rate: Comfort Inn Downtown, Vancouver, British Columbia
This award recognizes the property that has achieved the highest Choice Privileges enrollment rate.
Sales Excellence Award: The Saint James Hotel, an Ascend Hotel Collection, Toronto, Ontario
This national award recognizes the property that displayed outstanding sales efforts. The winner will have been quick to respond to RFPs, prepared exceptional business cases and demonstrated an eagerness to engage with Global Sales Canada and participate in activities like Sales Missions and training opportunities.
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