Pompano Beach timeshare resort boosts guest satisfaction and virtually eliminates Internet connectivity complaints since implementing HIS Wi-Fi service.
PALM HARBOR, FL – Hotel Internet Services (HIS), a leading full-service provider of Internet services and solutions for the hospitality industry, has been credited with completely revamping the speed and quality of guest Wi-Fi at Canada House, a timeshare resort in Pompano Beach, Florida. Due to the use of an outdated network and obsolete equipment, the property frequently suffered from common troubleshooting issues such as poor connection and reception to many of its rooms. Since implementing this new Wi-Fi system from HIS, the timeshare has experienced not only the total elimination of guest complaints, but a marked surge of unsolicited praise regarding the high quality of its Internet capabilities.
Since the main structure of the resort is built with thick concrete walls, many rooms at Canada House previously received weak Wi-Fi signals, while some received none at all. As a result, Canada House sought out an updated solution that would allow it to cost-effectively cater to guests bringing multiple devices that required more robust Wi-Fi access points to connect efficiently. With that in mind, the primary motivation for the Internet project was the desire to improve guest satisfaction, knowing that a majority of today’s guests consider functioning Internet to be as critical as running water, and that they take that into consideration when making a reservation decision. To fully remedy Canada House’s issues, HIS implemented its Wi-Fi service with a Zebra VSDL solution using the resort’s phone lines, allowing guests to finally enjoy a seamless Internet streaming experience in all rooms, as well as the lobby and swimming pool area.
“With our guests staying weeks at a time in a timeshare, the issue of weak Internet connectivity previously served as a significant source of dissatisfaction, since many guests need to conduct business online while on vacation,” said Denise Luhman, Resort Manager at Canada House. “Since implementing the updated HIS Wi-Fi, our resort has experienced nothing but extreme praise regarding the quality of our new Internet service. Even more impressive is the fact that such compliments are completely unsolicited. Many guests actually seek me out to remark on how much of an improvement they have found with our service on their current stay.”
To guarantee continued guest satisfaction, Canada House also benefits from 24-hour Wi-Fi system health monitoring from HIS that ensures network equipment, such as access points, switches, modems, gateways and bandwidth lines remain fully operational at all times. Should an equipment issue or drop in bandwidth develop, HIS is able to quickly administer a remedy before a significant drop in customer satisfaction occurs.
“At HIS, we pride ourselves on our ability to vastly improve and streamline Internet connectivity operations for hotels and their guests, and we are extremely pleased to be a part of the success that Canada House has had in restoring high guest satisfaction levels in this area,” said Gary Patrick, CEO for Hotel Internet Services. “As noted by our clients, we are one of the few Wi-Fi service providers in the industry that actually takes the time to analyze a property’s particular situation, and provide a customized solution that fully addresses all of their needs. We are committed to continuing to provide this high level of consultative service, as we continue to grow our client base.”
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.
