Company attributes success to an empowered team, 24/7 support, a robust SLA, and the NexusTours App enhancing. travel experience.
CANCUN, MEXICO – NexusTours – leading DMC in the Caribbean, Central America, and North America, and part of GoNexus Group, a leading experiences and mobility travel group – announce that 2023 ended with 5000 groups and weddings, handling over 230K guests, an increase of 225% over the 2022 performance.
With an eye towards sustaining this momentum, the company is poised to reach a milestone of 270,000 passengers in its groups and wedding business by year-end. This strategic objective aims to solidify this business segment as a pivotal component within the group, which boasted a total handling of 1.8 million passengers in 2023.
NexusTours Groups and Weddings division covers events and exhibitions, organizing adventures for groups, weddings, incentives, conferences, corporate meetings, and congresses. Spanning 19 countries and 52 destinations worldwide, NexusTours offers expert planning, management, and assistance for a portfolio of +250 travel partners, which include tour operators, hotels, and travel agencies.
The company has achieved these results thanks to an empowered team of seasoned specialists, 24/7 onmichannel support, their robust Service Level Agreement (SLA), and their cutting-edge technology. They recently launched the NexusTours App, designed specifically to elevate the travel experience for guests and available in English and Spanish, which redefines travel management with intuitive trip planning, online check-ins, eWallet vouchers, and 24/7 support.
Recently, the company has introduced several enhancements aimed at better supporting both customers and travel partners, thereby empowering NexusTours Groups & Weddings:
- Travel Partner Implant: Establishing a new role to support the client and group in the destination, adding value and destination expertise to Travel Partners.
- Pre-Arrival Calling Programme: Multilingual specialists engage with travel agents and groups of individuals before arrival, facilitating bookings, discounts, and assistance.
- Travel Partner Portal: Through this innovation and technology platform, travel agencies can enhance their groups journey.
Rubén Gutiérrez, President of GoNexus Group, stated: “I’d personally like to thank all our team for their hard work in making 2023 a milestone for GoNexus Group as we closed the year with 5000 unforgettable group experiences and weddings, hosting over 230K guests. Building on this success, we anticipate 20% growth in 2024, thus making Groups and weddings a core driver of our overall growth as a business.
“At the same time I’d also like to thank all our Groups and weddings B2B customers for their loyalty and partnership have made this objective a reality.
“Our commitment to excellence, backed by a dedicated team, 24/7 support, and innovative technology like the NexusTours App, ensures unparalleled travel experiences. As we expand our reach across 19 countries and 52 destinations, we remain steadfast in our mission to redefine travel management and elevate guest satisfaction.
“Our high-quality service in destination ensures seamless experiences, directly benefiting travel partners and supporting their clients, even in remote locations. It’s a testament to our commitment to enhancing travel experiences and solidifying partnerships with our clients.”
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.
