The world-renowned Airport Service Quality (ASQ) program is the only globally established benchmarking program that measures passengers’ satisfaction while they are travelling through an airport.
MOSCOW – Sheremetyevo International Airport (SVO) celebrated its fourth consecutive year as one of Europe's top airports for Airport Service Quality at the annual ceremony for the Airports Council International (ACI) Airport Service Quality awards in Halifax this past week.
Among airports with a passenger flow of 25-40 million, Sheremetyevo International Airport was recognized as the best airport in Europe for service quality, a designation it achieved last year as well.
The world-renowned Airport Service Quality (ASQ) program is the only globally established benchmarking program that measures passengers' satisfaction while they are travelling through an airport.
"I congratulate all the winners for their accomplishment and for serving as role models in pursuing customer service excellence," said Angela Gittens, Director General of ACI World, at the award ceremony in Halifax.
"We are honored once again to be recognized as one of Europe's top airports for providing our customers with the best possible experience every day," said Alexander Ponomarenko, Chairman of the Board for SVO. "Sheremetyevo International Airport aims to deliver the best airport experience for all passengers, and our Long-term Development Plan will ensure the continued success of our facilities and staff."
The Long-term Development Plan is a series of infrastructure projects that will increase SVO's capacity to 80 million passengers per year by 2026, making it one of the top 10 largest passenger hubs in the world. In the past five years, SVO has observed a 74% increase in total passengers.
Sheremetyevo International Airport is leading the industry in customer service with its top-of-the-line services and world-class staff. ACI's continued recognition of SVO proves that the airport's development plans are having a positive effect and have put the airport on track for further success down the road.
Sheremetyevo International Airport is the largest Russian airport in terms of passenger and freight traffic, takeoff and landing operations, the area of the airport facilities and the capacity of the cargo facilities. The Sheremetyevo route network comprises more than 200 destinations. In 2017, Sheremetyevo set a historic record for passenger traffic, serving 40 million 93 thousand people what is 17.8% more than in 2016.
Sheremetyevo International Airport was Europe's best airport for service quality in 2012, 2013 and 2015 in the ACI (Airports Council International) ASQ (Airport Service Quality) rating. In 2016 and 2017 Sheremetyevo was ranked first in Europe for the quality of passenger service in the category of airports with a passenger flow of 25-40 million people per year.
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She holds a Bachelor's degree in Communication & Mass Media from Panteion University of Political & Social Studies of Athens and she has been editor and editor-in-chief in various economic magazines and newspapers.
