easyJet, confirmed its ongoing commitment to high levels of customer service and is ready for the entry into force of the new EU rules…
easyJet, confirmed its ongoing commitment to high levels of customer service and is ready for the entry into force of the new EU rules on passenger compensation.
easyJet supports the objective of the new EU legislation – to hold airlines accountable for the level of customer service provided during times of disruption and to improve the experience of the travelling public.
However, the legislation that will come into effect tomorrow, is a piece of bad law that is unfairly biased against the airline industry and thus damaging. easyJet believes that ultimately the new EU rules will fail to achieve their objective.
Whilst easyJet already provides much of what is being introduced in this new legislation and exceeds in some areas to ensure its passengers are adequately looked after in times of disruption, the airline is concerned that there are three main areas that must be redressed:
The legislation only applies to airlines, which is seemingly in breach of EU rules to treat all forms of transport identically.
- Compensation should not be a flat rate, but rather proportional to the fare paid. At present easyJet’s average fare is
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