On top of global account management, the CCO remit will also incorporate our Retail on Board Business and a new Customer Experience function.
ZURICH – Federico Germani has joined gategroup as Chief Commercial Officer as of October 1, 2017. Federico will be based in Zurich and report to the CEO.
The gategoup Chief Commercial Officer (CCO) is a critical business role which oversees the Commercial Management team as well as gategroup’s global customers, ensuring commercial alignment and coordination across the entire global network.
On top of global account management, the CCO remit will also incorporate our Retail on Board Business and a new Customer Experience function.
Incorporating Retail on Board to the Commercial area will enable gategroup to provide a unified commercial approach to the airlines which are increasingly adopting a combination of catering and retail solutions. It will also ensure a unique understanding of the consumer needs, both of retail and catering, by leveraging on consumer analytics and business intelligence.
The new Customer Experience function area will focus on developing end-to-end experiences for our customers and driving their commercialization together with the Account Management teams.
Mr. Germani is a seasoned aviation industry expert with more than 14 years of experience in the LATAM Group where he held the position of Corporate Senior Vice-President for Services & Innovation. In this capacity, he was responsible for all services for LATAM customers globally, including call centres, airport operations above and below the wing, airport retail ticket sales, service on board, catering and duty free.
gategroup’s CEO, Xavier Rossinyol, says: “Federico brings to gategroup a unique understanding of the differential value that an airline can deliver for its passengers through Catering and Retail solutions – and of how much it can benefit from them.
Through these organisational changes under Federico’s leadership, we want to further reinforce our focus on the consumer at the centre of our commercial strategy and accelerate the development of the most innovative products and services. I would also like to thank Peter Wilander for his outstanding contribution to our commercial strategy and for the great development the commercial team has witnessed under his leadership.”
Federico Germani adds “gategroup is the leading player when it comes to driving innovation both in the airline catering sector and retail on board. I am truly excited to have the opportunity to contribute to the success of our airline customers by leveraging the strong innovation and execution capabilities of gategroup”.
The Board of Directors and the Executive Management Board of gategroup welcome Federico Germani and wish him every success in his new role.
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.
