WNS will deploy RePax-TA, the travel industry’s first fully-automated schedule change management solution to help Tour East Group manage flight disruptions across all airlines.
LONDON – WNS (Holdings) Limited, a leading provider of global Business Process Management (BPM) services, announced its partnership with Tour East Group, one of Canada’s most dynamic, respected and innovative travel companies. WNS will deploy RePax-TA, the travel industry’s first fully-automated schedule change management solution to help Tour East Group manage flight disruptions across all airlines. WNS will also deploy Q-Bay, a fully automated Workflow and Work Force Management solution for the travel industry. These applications are part of WNS’ state-of-the-art, technology-driven solution suite that enables all stakeholders in the travel value chain – including airlines and travel intermediaries – to improve profitability and enhance customer satisfaction.
“We are delighted to partner with Tour East Group, and to broaden the installed base for our industry-leading travel technology solutions. This suite is differentiated by its ability to solve industry-specific business problems, improve operational efficiency, and enhance the end-client experience,” said Keshav R. Murugesh, Group CEO, WNS. “Tour East has a reputation for harnessing technology to create innovative solutions and offerings for its clients. The selection of WNS as a solution partner is a testimony to our domain and technology capabilities in the travel and leisure space,” he added.
“Tour East Group has always believed in pioneering technology platforms to drive profitability and customer satisfaction. We are confident that Q-Bay and RePax solutions from WNS will enable these objectives” said Annie Tsu, President of Tour East Group.
As one of the world’s leading travel Business Process Management (BPM) companies, WNS partners with globally leading travel and leisure companies to help drive business process transformation. WNS’ suite of technology products for the travel industry leverages high-end embedded analytics, automation and web-based “on-demand” infrastructure to address real-world business challenges including travel disruption, revenue recovery, interline fare audit and queue management. These solutions cut across multiple sectors of the travel and leisure vertical, including airlines, Online Travel Agencies (OTA), Travel Management Companies (TMC), hotels, cruise lines and car rental companies.
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