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Research reveals majority (74%) of British travellers intend to switch to an alternative channel for travel protection due to dissatisfaction
Average post-claims Net Promoter Score (NPS) of -26 drives travelers to purchase embedded protection directly from travel providers and agents.
![Peter Kern [Credit Expedia Group]](https://www.traveldailynews.com/wp-content/uploads/2024/09/Peter-Kern-Credit-Expedia-Group-400x265.jpg)
