Direct NDC integration supports bookings, post-ticketing changes, real-time analytics, and servicing through a modern retailing experience.
NEW YORK – Spotnana, the modern infrastructure for the travel industry, announced it has partnered with United Airlines to develop a direct NDC integration that delivers seamless end-to-end traveler journeys via NDC. Spotnana’s direct integration to United’s NDC API supports personalized travel booking experiences, self-service post-ticketing changes, real-time analytics, and comprehensive servicing capabilities delivered through Spotnana’s modern retailing experience.
“With this exciting integration, Spotnana’s platform now supports United NDC-based offerings to provide a more seamless experience for our customers, from booking to servicing.”
Spotnana’s Travel-as-a-Service Platform now supports United NDC-based offers throughout all stages of a trip both on a self-service basis and fully assisted by travel agents. Key features of the advanced NDC integration between United and Spotnana include:
- Continuous pricing – access to 40% more price points from United that are the same or lower than fares available via EDIFACT-based distribution channels.
- Negotiated rates and bundles – the ability to display corporate negotiated rates as well as custom bundles that can include amenities such as WiFi, Economy Plus, Premier access, and more.
- Entitlement shopping – personalized shopping experiences based on traveler loyalty status, such as a seat map that extends complimentary access to Economy Plus seats for travelers that have Premier Gold MileagePlus status or higher.
- Self-service changes and cancellations – capability for travelers to cancel or make changes post-ticketing to flights, dates, cities, seats, Known Traveler Number, or loyalty program number without agent assistance.
- Comprehensive servicing – agents have access to the same capabilities for booking, changing, and canceling NDC fares as the travelers they serve.
- Carrier ticketing – ensures agents can seamlessly service bookings even if previous changes were made by United or on a United channel, enabling travelers to be serviced wherever they prefer. Waiver codes are automatically applied when United is responsible for a flight change.
- Integrated real-time analytics – travelers and travel managers can view and download real-time reports with integrated data across NDC and EDIFACT-based bookings.
“We want our products to be available in channels where our customers want to buy them. As a part of that effort, we’re collaborating with industry partners like Spotnana to provide a more contemporary shopping environment through NDC,” says Doreen Burse, United’s Senior Vice President of Worldwide Sales. “With this exciting integration, Spotnana’s platform now supports United NDC-based offerings to provide a more seamless experience for our customers, from booking to servicing.”
Through its modern architecture, Spotnana has eliminated the need for PNR comments and mid-office operations that make it difficult to support NDC and EDIFACT-based content side-by-side. As a result, travelers benefit from a seamless booking and servicing experience across all types of content.
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.