Agents and administrators access TProfile via cloud logins, allowing it to be accessed securely from anywhere in the world.
UK technology company, TProfile, has created a ground-breaking partnership with Travel Solutions Network (TSN) a leading homeworker network, to provide a flexible “Cloud Computing” equivalent for “Sales Support” resource. A group of TProfile trained homeworkers will be offered to TProfile partners, on an as needed basis maximising staff efficiency and reducing costs for all users.
Tony Evans, CEO at TProfile commented “In previous years, travel companies operated their own server storage facilities, which were always underutilised outside of peak times. Fast forward to today, and the majority of businesses now use cloud-based solutions providing cost effective shared server space, scalability, security, and only paying for what they need when they need it. This new “on demand” Sales Agent solution, offers the same efficiencies for managing quotes and dealing with phone enquires.”
Travel Solutions Network, founded in 2022 by Lindsey and Garry Winterburn, allows homeworkers to operate their own book of customers, but to also maximise income by signing up to work in the business sales support team, which provides sales support to a range of travel business.
This provides customers with access to a team of experienced Travel Agents fully trained on the TProfile system, to manage and respond to both online and call enquiries but on a more flexible basis, as staff will either work for other companies or themselves when not required. TSN staff can therefore be used as a permanent part of a sales team or can be brought in to cover peak periods, campaigns or provide holiday cover. Agents and administrators access TProfile via cloud logins, allowing it to be accessed securely from anywhere in the world.
Tony Evans, CEO at TProfile commented, “We now have over 80 brands using our services and applications, so this partnership provides an excellent fit. The cyclical nature of travel demand throughout the year makes it hard to match resource with demand, particularly for short spikes. Having a TProfile trained support team to call upon can only add value to the TProfile offering.”
Lindsey Winterburn commented “TSN’s model allows our homeworkers to have certainty of monthly income while they continue to build business from their own book of customers. Of course, we need to roster hours in advance for our partners but in effect we have at least 2-3 homeworkers for every virtual sales support role, allowing a much greater degree of flexibility compared to traditional call centre environments, allowing our staff to flex hours to suit them, but still meet travel partners staffing needs”.
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.
