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Pleasant Holidays and Journese certify 100% of reservations staff as Los Cabos Specialists

Pleasant Holidays / Journese Los Cabos Tourism Specialist graduates.

Offered as a convenient, 90-minute online course by the Los Cabos Tourism Board, the Los Cabos Specialist training program provides participants with a wealth of knowledge about this popular vacation destination at the southern tip of Mexico’s Baja California peninsula.

WESTLAKE VILLAGE, CA – Pleasant Holidays and its luxury brand, Journese, announced that 100 percent of their inbound sales agents have completed the Los Cabos Specialist training, an unprecedented achievement among tour operators. All 140-plus Pleasant Holidays reservations agents, customer service representatives and groups agents and Journese destination specialists are now certified Los Cabos Specialists, armed with the expertise to recommend the best this destination has to offer.

“The destination of Los Cabos needs to be communicated properly because of its geographic characteristics and the product composition. Advisors and partners play a critical role,” said Rodrigo Esponda, Managing Director of the Los Cabos Tourism Board. “The best satisfaction among travelers is directly related to who made the booking.”

Offered as a convenient, 90-minute online course by the Los Cabos Tourism Board, the Los Cabos Specialist training program provides participants with a wealth of knowledge about this popular vacation destination at the southern tip of Mexico’s Baja California peninsula, which lies between the Pacific Ocean and the rich waters of the Sea of Cortez. Popular activities include snorkeling, deep-sea fishing, horseback riding along the beach, hiking the nearby mountains, ziplining, art tours, fine dining and golf at 18 championship courses.

The training course consists of three modules, the first introducing the destination and its attractions, the second covering places to stay and things to do, and the third offering trip ideas for various styles of travelers. The Los Cabos Specialist program also offers Travel Advisors loyalty rewards, sales and marketing resources, a B2B Marketplace to connect with suppliers and access to useful information about the Los Cabos region.

“The course is one of the most streamlined, quickest trainings we’ve seen,” said Brendan Waitz, Senior Director – Contact Center & Groups for Pleasant Holidays and Journese. “It makes it easy to become an expert in the destination and better serve the Travel Advisors we work with each day.”

Several vacation packages, including air, activities and stays at select Los Cabos hotels and resorts – Hyatt Ziva Los Cabos, Krystal Grand Los Cabos, ME Cabo, Riu Palace Baja California and Sandos Finisterra – were awarded to 10 lucky representatives to give them an immersive and more complete experience of Los Cabos.

Pleasant Holidays and Journese offer more than 60 hotels and private resort residences; dozens of tours, activities and excursions; flights from gateways nationwide all classes of air to Los Cabos as well as travel protection coverage with cancel-for-any-reason options.

Tatiana Rokou

Tatiana is the news coordinator for TravelDailyNews Media Network (traveldailynews.gr, traveldailynews.com and traveldailynews.asia). Her role includes monitoring the hundreds of news sources of TravelDailyNews Media Network and skimming the most important according to our strategy.

She holds a Bachelor's degree in Communication & Mass Media from Panteion University of Political & Social Studies of Athens and she has been editor and editor-in-chief in various economic magazines and newspapers.

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