Messaging solution connects systems to create single-source record of guest activity, preferences and history.
IRVINE, CALIF. – Neudesic announced Neudesic Real-Time Experience Solution for Hospitality & Gaming, which enables hotels, resorts and casinos to seamlessly integrate various front and back-end hospitality and gaming systems to provide a logical, real-time view of all guest interactions. With this level of up-to-the-minute insight, properties can offer tailored experiences that enhance guest loyalty, increase awareness of property amenities, and boost revenue.
Neudesic Real-Time Experience Solution for Hospitality & Gaming uses a business-eventing model to provide real-time messaging capabilities for integrating leading property management, point of sale, casino management, food & beverage, spa, entertainment, kiosk vendors and other common on-property assets and property amenities. The solution supports a variety of common application and industry-specific protocols from organizations including Hotel Technology Next Generation (HTNG) and Gaming Standards Association (GSA), as well as best-of-breed CRM platforms.
“Ease of deployment, state-of-the-art technology for integrating disparate applications, and low cost of ownership made Neudesic Real-Time Experience Solution for Hospitality & Gaming the right choice for our organization,” said Steve Murphy, vice president of Technology & Supply Chain, Turning Stone Resort Casino.
Powered by Neuron ESB middleware, Neudesic Real-Time Experience Solution for Hospitality & Gaming offers customizable integration via web services and an adapter framework. In addition, existing hospitality systems and applications can fully participate in the exchange of guest events (or messages) as they occur. Between exchanges, custom logic can be applied to pre-defined workflows that carry out highly-customized business scenarios.
“Hotels, resorts and casinos can now build a holistic guest view by capturing every interaction guests have at a property,” said Rick Garibay, vice president, Development Platform Group, Neudesic. “Our event-processing fabric provides insight into guest activity that helps properties anticipate guest needs and preferences, reward loyalty in real time, and ultimately deliver memorable experiences – which is at the core of delivering true hospitality.”
Photo caption: Turning Stone Resort Casino.
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