Adopting Maverick CRM will allow them to personalize the guest experience by centralizing guest data and serving it up at the right times along the customer journey, building better guest experiences and engagement.
HOUSTON – Guldsmeden Hotels, a sustainable, privately owned Danish boutique hotel chain with 10 locations throughout Europe, Iceland and Bali, will partner with SHR to improve the guest experience and drive revenue at each touchpoint of their guest's journey.
Guldsmeden Hotels has adopted SHR's Windsurfer CRS to optimize their distribution channel mix by sending real-time rates and inventory to the booking engine and third-party distribution partners, thereby reducing acquisition costs and reaching the right travelers on their preferred channels. Adopting Maverick CRM will allow them to personalize the guest experience by centralizing guest data and serving it up at the right times along the customer journey, building better guest experiences and engagement.
Guldsmeden Hotels prides itself on its green and sustainable practices while also giving guests the best possible stay, which sets them apart from other operators in the region.
"At Guldsmeden Hotels, we are committed to giving our guests a wonderful stay with as little negative environmental impact as possible. This message must be conveyed through our marketing and online presence, allowing us to provide a personalized and unique experience to each and every guest,” says Erik van Weerden, Revenue Manager at Guldsmeden Hotels. “SHR will help us prioritize those goals while providing a well-integrated tech stack as the framework."
"There is much to love about Guldsmeden Hotels – namely the beautiful boutique hotels in amazing locations, as well as leadership’s commitment to sustainability and a green environment," says Patrik Norman, Senior Director of Business Development at SHR. "We are excited to help Guldsmeden Hotels improve their distribution mix, and drive and convert more direct business with personalized engagement."
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.
