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Alpha Data, the UAE’s largest multi-disciplined systems integrator, has announced that it has been certified as a “Platinum Business Partner” with Avaya, a leading global provider of B2B communications networks and services.
The ‘Platinum’ certification is the highest Avaya offers and is an industry-recognised designation indicating that Alpha has met the rigorous technical-competency criteria that ensure the delivery of best-in-class customer service and support.
Fayez Ibbini, Founder and Managing Director of Alpha Data, said: "Alpha Data has, from day one, always maintained a commitment to technical excellence, quality service and customer satisfaction. Attaining Avaya’s ‘Platinum’ certification further demonstrates to our customers that they are partnering with a systems integrator that is dedicated to, and recognised for, these qualities.”
For Avaya, this certification indicates its business partner’s commitment to technical expertise and service of Avaya’s converged voice and data networks and applications. Alpha Data already provides Avaya communications systems and services to both government and private enterprises in the UAE with services that include design, implementation and technical support to the client business.
Tarek Hassaniyeh, Avaya’s Channel Director – Emerging Markets, added: "This platinum certification is testament to Alpha data’s commitment to our customers and the market to implement best-in-class Avaya solutions. The strategy with Avaya Connect Partner program is to ensure customers have a consistent and quality experience with the Avaya brand and partner’s like Alpha Data ensure this commitment is delivered to our clients."
Avaya’s ‘Business Partner Certification Programmes’ have four levels of distinction: Authorised, Silver, Gold and Platinum.
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.
