Record increase in demand for its advanced customer relationship management (CRM) suite.
TProfile announced a wave of new brands that have appointed the travel technology company to deliver its cutting-edge customer relationship management systems. Global B2B and B2C travel brands, including cruise companies and OTAs, are among the list of companies that have just signed an agreement with TProfile. This brings the total number of TProfile users to over 5,000 globally, across 40 brands.
TProfile’s SAAS solution enables travel businesses to manage every part of the customer journey and experience, using a fully automated service that creates high quality quotes and documentation, combining rich content and personalised messages. Thereafter, the portal application allows customers to manage preferences, view quotes and bookings, create enquiries, map out future travel plans, view offers and products and access secondary applications.
Additionally, the latest addition, the Tour Operator Module, allows distribution of products and offers to the whole user network, which can be integrated within the quote and documentation components by agents.
Tony Evans, TProfile’s CEO, said: “I am delighted with the company’s development and growth this year. In 2017 we effectively paused taking on new business to undertake a complete re-development of existing platform and the creation of new advanced applications and business tools for our customers. That allowed us a window of three years to build something very powerful and the growth benefits of that approach are now coming to fruition. We’ve been exploring opportunities in new markets and territories this year and the strategy has exceeded forecasts."
The full list of brands announced by TProfile
Hays Travel, Blu Bay Travel, Travelbag, DNATA Cruise Plus, Discover the World, Golf Kings, Trips Beyond, Aquilium Travel, Luxury and More, Miles Morgan Cruise, The Wedding Company, Infinity Cruises, My Canada Trips.
Tony added, “This has been a record year for TProfile. We deliver our suite of advanced applications to brands across the globe, including existing customers in the US and Canada. Whilst we are very pleased with the current suite of applications, we still have some exciting releases planned for the rest of the year which will deliver exception customer experience for both our B2C and B2B customers.’
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.