United's LAX redevelopment project will refresh virtually all of its customer-facing space at the airport, offering more of the conveniences and premium amenities travelers value.
LOS ANGELES – Just days after breaking ground on its new Terminal C North Concourse at Houston’s Bush Intercontinental Airport, United previewed yet another major hub investment that promises to deliver a superior experience for the airline’s customers at Los Angeles International Airport (LAX). With a price tag of more than half a billion dollars, United’s LAX redevelopment project will refresh virtually all of its customer-facing space at the airport, offering more of the conveniences and premium amenities travelers value.
Joined by employees from each of the airline’s work groups, United executives outlined the company’s plans during a special ceremony at LAX that featured local dignitaries including Eric Garcetti, mayor of Los Angeles; Tom LaBonge, Los Angeles city councilmember; Sean Burton, president of the Los Angeles World Airports (LAWA) Board of Commissioners; and Gina Marie Lindsey, executive director of LAWA. The airline also unveiled several design renderings depicting some of the flyer-friendly changes that will greet customers between now and December 2017, when United expects to complete its renovations.
“From a state-of-the-art ticketing lobby to a sleek and spacious United Club lounge, we are enhancing the airport experience at LAX and giving our customers more of what they want when traveling – greater choice and control, consistency and comfort,” said Sandra Pineau-Boddison, senior vice president for Customers at United. “We are grateful to the City of Los Angeles for its partnership on this project, which helps ensure this key United hub remains one of the country’s premier global gateways.”
“Today’s investment by United is the latest in our more than $7 billion overhaul of LAX,” said Garcetti. “Whether by upgrading nearly every terminal or bringing in ridesharing services to pick you up, we’re making LAX a world-class airport befitting of our global city.”
“The partnership we have with United will create the world-class experience we want for all LAX passengers,” said Burton. “As our passenger base continues to grow, we are working hard to improve the guest experience, making their journey through LAX more efficient and comfortable today and in the future.”
Upon arriving at LAX, United customers will step foot into an expansive ticketing lobby that incorporates the latest self-service tools such as self-tagging baggage kiosks. These intuitive technologies, along with an improved security screening checkpoint, will enable travelers to move quickly and efficiently from curb to gate.
United’s new-look terminals and gate areas will feature a modern design with relaxed and inviting spaces, including a variety of comfortable seating options and abundant charging stations for customers’ electronic devices. United Club members will also enjoy the airline’s new, expanded Terminal 7 lounge where they can work or relax in style while taking in spectacular views of the airfield from the club’s outdoor terrace. Located atop the terminal, the exclusive terrace offers United Club members additional respite from the hustle and bustle of their travel day.
United in Los Angeles
United has proudly served Los Angeles for more than a half century, providing its customers more than 180 daily flights from LAX to over 60 destinations across the globe. With nearly 5,000 employees throughout the region, United is committed to the Los Angeles community and building a workplace that will help the airline’s employees deliver exceptional service to its global customers.
Photo caption: The new customer screening space at LAX.
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She holds a Bachelor's degree in Communication & Mass Media from Panteion University of Political & Social Studies of Athens and she has been editor and editor-in-chief in various economic magazines and newspapers.
