In a letter to Airbnb hosts, Co-founder, CEO and Head of Community Brian Chesky, outlined actions to support hosts through the COVID-19 crisis as well as providing an update on Airbnb’s Extenuating Circumstances policy.
The key updates are as follows:
Airbnb will pay US$250 million to hosts to help cover the cost of COVID-19 cancellations
When a guest cancels an accommodation reservation due to a COVID-19 related circumstance, with a check-in between March 14 and May 31, Airbnb will pay Hosts 25% of what a Host would normally receive through the cancellation policy. This applies retroactively to all COVID-19 related cancellations during this period. This cost will be covered entirely by Airbnb. These payments will begin to be issued in April. Guests with reservations booked on or before March 14 will still be able to cancel and receive a standard refund or travel credit equivalent for 100% of what they paid. Go to airbnb.com/250msupport for more details.
Airbnb is creating a US$10 million Superhost Relief Fund
This is designed for Superhosts who rent out their own home and need help paying their rent or mortgage, plus long-tenured Experience hosts trying to make ends meet. Airbnb employees started this fund with US$1 million in donations out of their own pockets, and the three founders Joe, Nate and Brian, are personally contributing the remaining US$9 million. Starting in April, hosts can apply for grants for up to US$5,000 that don’t need to be paid back. Go to airbnb.com/superhostrelief for more details.
Airbnb is making it easy for previous guests to send financial support directly to hosts
Following feedback from countless guests who are incredibly grateful for the flexibility of Airbnb hosts and are interested in supporting them financially, Airbnb is creating a way for guests to send a note along with a contribution to any of the hosts who they’ve previously stayed with. This is expected to go live in April.