TheStreet asks consumers their opinion on airline travel. The survey found that 63% of Americans do not have an airline they prefer to fly and only 5% consider getting frequent flier miles to be the most important consideration when selecting a flight.
NEW YORK – Despite the airline industry’s best efforts to encourage brand loyalty and to convince passengers that paying for checked bags is logical, most Americans do not favor any specific airline. A new poll, conducted for TheStreet by GfK, took a look at consumer preferences when it comes to flying.
The survey found that:
- 63% of Americans do not have an airline they prefer to fly and only 5% consider getting frequent flier miles to be the most important consideration when selecting a flight.
- When it comes to what annoys consumers the most, 73% are annoyed by high ticket costs, 70% find bag fees to be annoying, 68% are annoyed by cancelled or delayed flights, 64% are annoyed by uncomfortable seats, 63% are annoyed by rude staff, 56% are annoyed by charging for snacks and 48% are annoyed by closing the gate early.
- When selecting a ticket, outside of price, consumers say non-stop service is the most important consideration, which was cited by 28% of respondents; followed by time of departure, with 20% saying this is the most important; airline’s reputation, with 15% and frequency of service, with 11%. Of the options, fewer see getting frequent flier miles as the most important consideration, cited by just 5%.
- Asked whether they had ever complained to an airline, 23% of respondents said they had. Of those, 60% said they were satisfied with the response.
“The airline industry believes that bag fees are immensely logical and that airlines are able to build customer loyalty, but our new poll shows that most Americans still hate bag fees and feel little loyalty to individual airlines,” said Ted Reed, TheStreet’s Transportation Reporter.
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.
