Interactive library of client learning tools tailors client support to hotelier needs.
DALLAS – Pegasus Solutions has launched the Pegasus Academy, an interactive library of client learning presentations available to Pegasus Connect+ clients. Viewable on both desktop and all mobile devices, the Pegasus Academy expands global access to support tailored to the busy hotelier’s needs.
“Our number one commitment is to our hotel clients,” said Ges Doran, senior vice president and managing director, client services for Pegasus Solutions. “It’s not enough to make client support available. You have to ask what the hotelier will be able to fit into his daily workflow, which doesn’t allow room for learning. The Pegasus Academy has been designed to empower our clients with the answers and access they require in a format they prefer – have a question, do a search, get the answer.”
The Pegasus Academy debuted this week on the Pegasus Connect+ client portal at pegsconnect.com with several presentations on RVNG, the Pegasus central reservations system. RVNG is web-based, easy-to-learn and implement, and enables hotels to deliver consistent availability across all channels.
“In RVNG, rates, availability and hotel information, including images, can be automatically updated everywhere – with the GDS, hundreds of online channels, a hotel’s desktop and mobile sites, as well as with the call center,” added Doran. “It becomes as powerful as the hotelier using it. Training and support have always been made available to our clients, but the Pegasus Academy actually encourages the hotelier to ‘play’ with it on their own terms. The greater exposure and passive demonstration allows first time users to ‘get it’ faster, and other users to continually hone their skills.”
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