Providing reputation management and guest experience solutions for Vista and Select Inn.
AUSTIN, TEXAS – Advantage Hotels, Inc. (AHI) announced a strategic partnership with VenueLytics that offers its AI-powered Reputation Management and Guest Experience platform to Vista and Select Inn properties.
VenueLytics’ real-time reputation management platform provides a personalized welcome message to guests, sends surveys and gets real-time feedback and ratings while guests are at the hotel, and proactively handles the service requests and concerns from the guest to increase revenue and net promoter score. The automated 24/7 digital concierge provides AI-driven services via ChatBot (SMS, Messenger, Apps) and voice-activated devices to engage with guests 24/7 and improve operational efficiency.
“We are thrilled to announce our partnership with VenueLytics to power reputation management solutions for our hotels. We understand the immediate impact online reputation scores have on individual property reservation generation and ADR potential. This partnership will help properties effectively manage their guest feedback and reviews and lend to improved performance for our owners and our brands,” said AHI’s VP of Franchise Services, Amanda Belmonte.
"We are excited about our partnership with Advantage Hotels, Inc. to provide AI-driven reputation management and predictive analytics. AHI's Vista & Select Inn properties will leverage VenueLytics advanced technology that delivers up to 10X guest participation. VenueLytics’ leap in feedback management is a result of state-of-the-art AI automation that provides a seamless guest experience in real time,” said VenueLytics Co-Founder Baskar Manivannan.
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.
