The video shows impressions of the destination booked by the customer on a personalized basis.
NURENBERG – In order to address its customers in a more individual and qualified manner in the future, Condor Flugdienst GmbH has chosen a customized video solution from ISO Travel Solutions GmbH.
This is a data driven app, with which Condor can send videos that are tailored to the respective profiles of the individual passengers. The video shows impressions of the destination booked by the customer on a personalized basis. The video speaks to the passenger and on a more personal and emotional level. Attractive additional services are offered to the passenger during the video. These are specifically tailored to the respective travel offer and the preferences of the passenger. Prices and availability are always based on the latest travel product data. This is possible via a direct connection to the Condor reservation system GAMBIT developed by ISO Travel Solutions GmbH.
The app is an in-house development and was created in close coordination with Condor's IT department. Thus, ISO Travel Solutions GmbH was able to ensure that the software met the airline's specific requirements. Thanks to the modern architecture of the software, it can also be easily integrated into other IT environments.
"Condor is breaking new ground in addressing customers with the videos, which strike at the pulse of the digital age," explained Stefan Albrecht, Director IT at Condor. "We are delighted to be exploring these new paths together with our long-standing partner ISO Travel Solutions and very much appreciate the professional and successful collaboration."
"This was an innovative, very exciting project for our team," said Thomas Hafner, Project Manager at ISO Travel Solutions GmbH. "With our app, video scenes can be individually assembled and supplemented with up-to-date data through the direct connection to GAMBIT. This will enable us to develop new innovative applications in the future and open up further fields of activity."
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.