Ryanair has been engaged in several legal cases against screenscraper websites across Europe to prevent its customers from being subjected to extra charges and to ensure Ryanair has appropriate contact details to communicate with its customers.
Ryanair welcomed the recent Regional Court of Hamburg’s (Landgericht Hamburg) judgment against the screenscraper website, eDreams, ordering it to refrain from using the subdomain “Ryanair.eDreams.de” and also from using the same unlawful term as a subdomain in Google Ads.
The Court also directed eDreams to pay compensation for trademark infringement, and ruled that eDreams use of the subdomain “Ryanair.eDreams.de” wrongfully suggests to customers that eDreams itself is Ryanair, when there is no commercial relationship between the screenscraping website and Ryanair.
Ryanair has been engaged in several legal cases against screenscraper websites across Europe to prevent its customers from being subjected to extra charges and to ensure Ryanair has appropriate contact details to communicate with its customers. Many of these websites continue to cause problems for Ryanair customers and/or fail/refuse to pass on vital information to both passengers and Ryanair regarding issues such as flight changes, web check-in, special needs assistance and contact details, which has resulted in missed flights and repeated problems for customers.
Ryanair welcomed the judgment granted in its favour and again advised customers to book directly on the Ryanair.com website for the guaranteed lowest fares and customer care.
Ryanair’s Robin Kiely said: “Ryanair welcomes the judgment of the Regional Court of Hamburg which found that eDreams has been using an unlawful subdomain and was misleading customers into thinking that it had an official partnership with Ryanair. Ryanair will continue to pursue screenscraper websites such as eDreams to prevent Europe’s consumers from being misled over price and booking conditions. We would again urge customers to book directly on the Ryanair.com website to guarantee the lowest fares and best customer service.”
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.
