Next-Gen Conversational and Generative A.I. Platform now fully integrated with Mondee’s Marketplace, bringing immersive travel experiences to travelers worldwide, incorporating global knowledge and local delivery to the fingertips of travel experts and influencers.
AUSTIN – Mondee Holdings Inc., a technology-driven, next-generation marketplace in a $1 trillion segment of the travel market, announced the introduction of Abhi, its revolutionary mobile-first A.I. platform with multi-party conversational commerce fully integrated into the Mondee Travel Marketplace. Released on the first anniversary of Mondee’s Nasdaq listing, the Mondee Marketplace provides a collection of global travel options with A.I.-embedded collaborative curation across all components of air, hotel and vacation rental accommodations, ground transportation, cruises, tours, packages, activities and events1, all locally delivered.
The Mondee Travel Marketplace is among the first to combine leading technologies such as Generative A.I., deep learning, computer vision, and a recommendation engine to personalize and transform the travel booking process. Mondee also integrated a robust commerce engine, fintech tools, and significant enhancements into the Mondee A.I. cloud platform that amplifies the capabilities of Mondee’s A.I. powered Marketplace. The result is a powerful and seamless travel ecosystem providing travelers and their organizations with an end-to-end travel experience solution, fully supported by travel experts, influencers, and freelancers anytime, anywhere. The A.I. integration streamlines and simplifies how users plan, book, share, and even make changes to their trips.
Using the power of multiple A.I. engines, such as Google Bard, OpenAI/ChatGPT and IBM Watson, Mondee has created Abhi – the most powerful personal A.I. travel assistant in the market. With Abhi, users have access to incomparable expertise and curation capability that saves users time by allowing them to efficiently book more immersive hyper-local and personalized experiences. Abhi can engage in meaningful conversations, understand complex queries and offer comprehensive responses. Unique to Mondee, Abhi instantaneously creates personalized travel guides with the utmost sophistication, based on users’ interests, so they can truly immerse themselves while traveling like locals throughout their journey.
The new Marketplace, available both as an app and on the web, empowers travel experts to expand their scope across global and local suppliers; there is no unknown destination or service. By providing global expertise and knowledge for users, Mondee is perfect for influencers and freelancers to commercialize their activities and create opportunities for employment across the globe. The Mondee Marketplace also offers a range of advanced features, such as modern fintech, conversational commerce, CRM and growth-enabling analytics.
“We are thrilled to introduce a new A.I. technology platform to our innovative journey and consumer travel experiences, which we expect will transform the travel marketplace,” said Prasad Gundumogula, Founder, CEO and Chairman of Mondee. “We are changing the travel industry once again by providing travel influencers, local experts and agents with unprecedented access and complete travel content in our unified Marketplace, as well as cutting-edge technology, such as Abhi, the A.I. platform with conversational commerce, to conveniently create and deliver personalized travel experiences. Furthermore, Mondee extends our offerings to organizations and nonprofits, providing them secure and economical travel solutions that can serve as leisure travel incentives, or membership benefits to their members or employees. Moreover, through their affiliated organizations and travel expert connections, travelers have access to a broad range of travel options at significantly discounted negotiated rates below those available on public travel sites.”
Key features of Mondee Marketplace include:
- Abhi, Mondee’s A.I. Platform: Abhi can engage users in meaningful conversations, understand complex questions, and offer comprehensive responses. It provides even more personalized suggestions as travelers turn their dream trip into a reality. Beyond that, Abhi can also instantly create a custom travel experience guide based on a traveler’s interests, making it easier than ever to refine the trip and complete the booking.
- TripBuddy, Mondee’s Conversational Commerce Platform: Travel experts and travelers can take advantage of close collaboration with Mondee’s advanced messaging and cart technology that makes discussing travel details and coordinating travel booking within a group of travelers easier than ever. With TripBuddy, travelers can build itineraries in a live environment and collaboratively book travel among friends, family or co-workers.
- Mobile-First Marketplace App: Launched for both iOS and Android, the mobile app features a fully integrated A.I. powered Marketplace platform for travelers, travel experts, influencers and organizations to be able to communicate, collaborate, rapidly create and complete personalized well priced experiences from amongst some of the widest varieties of global and local travel and activities options.
- Fintech Platform Specialized for Travel Industry: Mondee Marketplace is a secure, easy-to-use Marketplace where all transactions are made using the latest payment security tech and provides the ability to transact in over 20 currencies with global credit card processing, alternate payments and digital wallet options.
- Cruises: A revolutionary cruises platform fully integrated into Mondee’s Marketplace that provides travelers a seamless shopping and booking experience. For travel experts, it is a comprehensive and dynamic cruise solution, simplifying the complex cruise related workflows to support their customer base.
- Refer-a-Friend Program: Travel influencers, experts and agents can earn revenue share on travel booked by the friends, family, co-workers, and customers that they refer and support.
- Actionable, Growth-Driving Analytics: Actionable insights with an advanced analytics dashboard where travel influencers, experts and agents have visibility into their traveler network activity, earnings, sales performance, support KPIs, rewards points and much more.
- Global Inventory Hub: Mondee’s Marketplace is enhanced with global content and negotiated inventory across multiple segments including flights, hotels, cars, cruises, local activities and other add-ons. Travel influencers, experts and agents can invite their travelers and dynamically set universal or trip-specific rewards and service fees.
- A CRM Optimized to Travel: A new generation CRM platform to manage customer profiles and preferences with the power of A.I./ML models and dynamic rules engines to provide travel experiences customized at the personal level.
- Multi-Language: The Marketplace2 offers travel content in numerous languages and real-time translation. While continuously increasing, 19 languages are currently active, enabling travelers to interact with Mondee’s global experts to build travel experiences supported by local experts.
- Dynamic Packaging: In a single transaction, users can combine flights, hotels, rental cars, events and cruises with dynamic packaging and pricing.
Mondee is poised to make a significant impact in the travel industry with our innovative technology and comprehensive travel options.
1 Flight, hotel, and cruises are available on mobile and Web while cars are only available on Web.
2 Available on Web-only.
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.
