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Aeroflot introduces changes to service procedures

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The measures have been temporarily introduced to prevent the spread of COVID-19 and will be gradually eased with eventual return to regular in-flight procedures.

MOSCOW - Aeroflot has introduced changes to its service procedures. These changes are being temporary introduced to help prevent the spread of COVID-19 and are in line with sanitary and epidemiologic regulations issued in a resolution of Russia’s Chief Sanitary Physician as well as guidelines of the Federal Air Transport Agency and consumer watchdog Rospotrebnadzor.

  • Passengers will be required to board the plane wearing facemasks and gloves and must wear them for the duration of the flight;
  • Passengers must replace masks with fresh ones every three hours while aboard. If needed, cabin crew will provide facemasks;
  • While boarding and deplaning, passengers must observe recommended social distancing of 1.5—2 meters;
  • Passengers will have their temperature checked as part of the boarding process. Passengers with a temperature over 37 degrees Celsius will not be permitted to board;
  • Prior to boarding, passengers will be offered hand sanitizer;
  • Throughout the flight, passengers must store their outerwear in overhead bins. It is prohibited to take out outerwear during the flight without notifying cabin crew and unless there is a justified reason to do so.
  • Passengers must keep their seatbelts fastened during the entire flight;
  • Passengers are allowed to leave their seats only in order to use lavatories;
  • Lavatories will be regularly disinfected during the flight;
  • Changes have been made to the in-flight meal service. Food is offered either in individually wrapped packages or following heating onboard. Cold drinks are offered individually wrapped. Passengers are allowed to bring their own food and drinks, including baby food, only in unopened sealed packaging;
  • Aeroflot’s ground crew and cabin crew have undergone additional training so they respond appropriately in the event a passenger demonstrates respiratory problems during a flight;
  • Aeroflot’s aircraft are equipped with antiseptic wipes, disinfectant sprays, gloves and masks. Cabin crew will be required to wear gloves and masks;

The measures outlined above have been temporarily introduced to prevent the spread of COVID-19 and will be gradually eased with eventual return to regular in-flight procedures.

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