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CEIR launches Omnichannel Marketing Insights Series


Report One addresses marketing channel mix during pandemic and outlook moving forward.

DALLAS – The Center for Exhibition Industry Research (CEIR) released Report One: Marketing Channel Mix During Pandemic and Outlook Moving Forward for Brand Marketers That Exhibit at B2B Exhibitions from its newest research series, Omnichannel Marketing Insights. This series details omnichannel marketing practices while the pandemic shut down the business-to-business (B2B) exhibition industry in mid-March 2020 and anticipated plans moving forward through 2022.
Along with benchmarks on the marketing channel mix used during the pandemic, it assesses the extent by which participants will return to B2B exhibitions, and whether needs and preferences will shift in any way. Report One summarizes overall findings from the exhibitor perspective. Results indicate the outlook for the B2B exhibition industry is strong among exhibiting companies that have used the channel pre-COVID-19.
“This report is a must-have for organizers looking for benchmarks and insights to help position their in-person B2B exhibitions for 2022,” said CEIR Vice President of Research Nancy Drapeau, IPC. “Exhibitors are intent on returning to exhibiting. The high value in using the channel to help achieve their high-priority marketing and sales objectives is the catalyst driving their return to events.”
This report speaks to the importance of face-to-face marketing to brand marketers and buyers who attend,” added CEIR CEO Cathy Breden, CMP, CAE, CEM. “Digital and other channels have helped exhibiting companies and attendees meet their needs during the pandemic, though study results point to their limitations. For companies that exhibit, face-to-face marketing is an essential part of their marketing mix. They are looking forward to getting back to business in person.”
The 26-page report provides benchmarks and insights on the following:
  • Marketing channels used by exhibitors compared to what attendees relied upon during the pandemic
  • Current high-priority marketing and sales objectives of exhibiting company organizations
  • Effectiveness of channels used during the pandemic in helping achieve marketing and sales objectives
  • Marketing budget outlook for 2021 and 2022
  • B2B exhibition channel overall image/perceptions
   Net Promoter Score (NPS)
   Unique values of exhibiting not furnished by other marketing channels
   Importance of face-to-face interactions at exhibitions at purchase process stages
  • B2B exhibition activity
   Volume of exhibitions and typical booth sizes from 2019 through 2022
   Booth staff in 2019, plans for 2021/2022
   Commentary on reasons for participation levels
  • Among those exhibiting in 2021 through 2022
   Value of exhibiting to help achieve high-priority marketing and sales objectives
   Planned use of in-person representation at international B2B exhibitions if COVID-19 persists
   Exhibitor interest in integrating digital options into event lifecycle in next two years
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