Despite the pandemic, ClaimCompass remains positive about the future of air travel and passenger rights.
MOUNTAIN VIEW / SOFIA – ClaimCompass, one of the leading European passenger rights providers, which helps travelers get compensated in cases of flight disruptions has just completed the acquisition of Service – a travel app, based out of Los Angeles, which has brought flight compensation to the US market. Thanks to its parsing technology, a simple inbox connection allows the Service app to instantly find past and future flights and secure money owed to passengers for flight disruptions and hotel rate changes.
The acquisition, which has been in the works since early March of this year, allows ClaimCompass to expand beyond the EU and provide coverage for US and Canadian flights, as well as advance its product roadmap.
“There are some very obvious synergies between ClaimCompass and Service and we intend to continue to provide a great experience to our mutual customers” says Alexander Sumin, founder and Chief Marketing Officer at ClaimCompass. “Existing Service users will benefit from our expertise and legal network in Europe, while ClaimCompass customers will have the option to be protected even when they fly outside of the EU”.
The acquisition comes at a time when travel companies have been hit hard due to the COVID-19 outbreak. Despite that, ClaimCompass remains positive: “Sure, we’ve seen better times to be a travel tech company. But we’re also fortunate enough to be in good financial standing to weather the storm and be there for passengers when travel resumes again” says Tanya Mitkova, founder and CEO.
Service works by connecting to an inbox and finding any previous flights for which a traveler may be entitled to receive compensation in the form of cash, vouchers or miles, following a disruption such as a long delay, cancellation or overbooking. In addition, it also proactively monitors any upcoming flights, as well as hotel reservations and automatically saves travelers money if the rate drops by rebooking the exact room for the cheaper rate.
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She holds a Bachelor's degree in Communication & Mass Media from Panteion University of Political & Social Studies of Athens and she has been editor and editor-in-chief in various economic magazines and newspapers.
