G Adventures is following the guidance from ABTA for all UK travellers affected by the tour suspensions. Travellers can rebook their tour for a future date or book a different tour instead.
Due to the continuing COVID-19 pandemic, G Adventures has taken the unfortunate but necessary decision to further suspend tours departing up to and including October 31, 2020, as well as the November and December, 2020 departures of its G Expedition ship. This comes with the exception of a selection of departures operating in Europe for travel that is possible between certain countries.
G Adventures is following the guidance from ABTA for all UK travellers affected by the tour suspensions. Travellers can rebook their tour for a future date or book a different tour instead. All UK travellers booked on a tour departing up to October 31, 2020 who do not wish to rebook their trip to a later date will receive a fully-protected Refund Credit Note for 100% of the amount paid for all booked tour services as well as an additional 10% travel credit as a gesture of goodwill.
If the traveller desires a cash refund this will be provided to them as soon as possible as specified on their Refund Credit Note, with their money remaining financially protected in the interim. Travellers who haven’t yet made their final payment will have their Lifetime Deposit kept on file to put towards a future tour.
Alternatively, if travellers still wish to travel in September or October and travel restrictions for their home country permits, they can consider joining one of the select tours running in Europe, developed in line with the UK Government’s list of countries with reduced restrictions. Please see the list of tours here.
G Adventures is not suspending tours beyond October 31 so as to keep the door open in the event the current situation evolves in a way that enables us to travel again. We do understand people may feel uncertain about travelling in the upcoming months, so we are offering travellers booked on tours departing up to December 31, 2020 the option to transfer their booking to a future departure date for the same price. Alternatively, they can pay in full and receive a 110% travel credit for a future tour.
To help travellers feel confident to rebook using their travel credit, Lifetime Deposit or to make a new booking, G Adventures is offering a Book with Confidence policy, which lets them cancel and rebook their tour closer to the time of departure, giving them flexibility and peace of mind.
The health and safety of our travellers and staff is our main priority and this is an essential measure to protect people at this time. We’re continuing to work closely with all of our partner suppliers including our hotel, ground transportation and meal providers, to prepare for our tour relaunch. This includes the increased health and safety measures we’ve put in place on all of our tours as part of our recently launched Travel with Confidence policy which features enhanced health and safety procedures on all of our tours to provide travellers with more confidence. And for those travellers looking for even more reassurance, we've recently announced our Travel with Confidence Plus Collection of over 40 small group tours which include all the benefits of our Travel with Confidence policy, plus additional physical distancing measures. We also recently announced a ‘Book Your Bubble” collection of 80 tours that provide additional benefits over and above those received when booking private small group travel.
G Adventures is notifying all travellers regarding tour suspensions and advising travellers with flight bookings to contact their insurance / air providers for details on compensation.
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She holds a Bachelor's degree in Communication & Mass Media from Panteion University of Political & Social Studies of Athens and she has been editor and editor-in-chief in various economic magazines and newspapers.
