Currently there are only two airports in the world that have reached level 3: Quito and Hong Kong. Incheon airport, in South Korea, is the sole level 4 certification holder in the world.
The quality of passenger service is presently one of the fundamental pillars on which the airport industry is erected, and a factor that has gained significant relevance due to the COVID-19 health crisis, which has to do with the way in which airports are taking care of the health of their passengers, as well as of their collaborators.
As such, the Mariscal Sucre International Airport has renewed two important accreditations in 2021 that validate the efforts made to offer its passengers a satisfactory and safe experience in their passage through the air terminal: The Airport Customer Experience Accreditation: level 3 and the Airport Health Accreditation, both granted by the Airports Council International (ACI).
Level 3 in the Airport Customer Experience Accreditation means that Corporación Quiport, as the entity responsible for managing the airport, meets four key conditions:
- Incorporates customer service policies into your overall strategy.
- Knows the profile of its passengers.
- Measures their level of satisfaction.
- Executes improvements and new services considering the real needs of passengers.
Currently there are only two airports in the world that have reached level 3: Quito and Hong Kong. Incheon airport, in South Korea, is the sole level 4 certification holder in the world.
On the other hand, Quito airport renewed its ACI Airport Health Accreditation (AHA), which is based on the recommendations of the International Civil Aviation Organization (ICAO) Council to establish common sanitary measures and is aligned with the best practices of ACI, as well as with the aviation security protocol developed by the European Union Aviation Safety Agency (EASA).
Quito airport received this accreditation for the first time in August 2020 and the present renewal will be valid until September 2022.
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.
