Groundbreaking initiative expedited hiring process and added 1,300-plus new associates.
ATLANTA – Hospitality Ventures Management Group (HVMG), an Atlanta-based, private hotel management and investment company, shared the successful, one-year results of its Talent Acquisition Center of Excellence (TACOE), a strategic initiative designed to source property level talent and support. The program accelerates hiring across the company’s 56 hotel portfolio while removing pressure from property general managers, thus freeing them up to focus on guest satisfaction and overall profitability.
“At HVMG, we place a premium on three things – Talent, Relationships and Performance,” said Robert Cole, president & CEO, HVMG. “TACOE is one important demonstration of this. The Talent Acquisition Center of Excellence is meeting the goals set over a year ago, as well as reducing much of the associate sourcing burden from our hotel general managers. Through TACOE, we sourced candidates that resulted in over 1,300 hires, representing over 50% of our hourly associate hires in the past twelve months.”
Sue Sanders, EVP & CHRO, HVMG, added, “Everyone acknowledges that one of, if not THE, leading issue facing hotels today is labor. Whether it is finding new talent or ensuring we engage and retain our existing team members, TACOE has successfully reduced the time it takes to source and hire new associates, thereby relieving our general managers of a very time-consuming process and allowing them to focus on running their hotels. The TACOE results paired with HVMG’s turnover rates, beating total industry turnover by 25% in 2021, are key drivers in our ability to manage through the talent crisis. Plus, we are building our Human Resources bench with the addition of eight new team members in TACOE, three of which have already received promotions in their first year of employment.”
Director of Talent Excellence Sunny Larkin-Newman leads an eight-person team comprised of Julie Brezinsky, talent excellence manager; three strategic sourcing specialists, Tabitha Claus, Emma Corona, and Maya Jones; and four talent acquisition specialists, Jessica Abadie, Lauren Cuomo, Ashley McIntosh and Jessica Harbert. This team concentrates solely on sourcing candidates to fill open hotel positions.
Following one year of implementation, HVMG is pleased to share the following results achieved through TACOE:
- 1.2 days – the average cycle time from when an application is posted to when it is reviewed
- 7.6 days – the average cycle time from when an application is posted to when the position is hired
- 36.3 days – the average cycle time from when a requisition is completed to when the position is hired
- 1,340 positions filled representing over 50% of the hourly associates hired
- 5,421 candidates presented to hiring managers
- 5,574 in-depth TAS interviews conducted
- 12,266 applications reviewed
“We are proud of the competitive advantage provided by TACOE,” Sanders added. “We expanded our Talent sourcing capability with the addition of TACOE. TACOE provides this service at a lower cost with faster results than was previously realized. Perhaps the best result, though, is that TACOE frees up time for property level team members to focus on what they were hired to do, namely, to provide excellent service to our guests, to support our associates with a culture that drives engagement and to provide stellar results to our owners and investors.”
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.