Overland Park Convention Center was named ‘Best Customer Service and On-Site Support in North America’ by EXHIBITOR Magazine and a top 30 North American Center of Excellence for consecutive year.
OVERLAND PARK, KAN. – The Overland Park Convention Center announced it has been named Best Customer Service and On-Site Support in North America by EXHIBITOR Magazine, a leading industry publication honoring the best in meeting and event venues. It’s second national recognition of the year, Overland Park was also named amongst North America’s 30 best convention centers for trade shows and events.
Considered the most prestigious award in the Centers of Excellence competition, Best Customer Service and On-Site Support scores facilities regardless of size to the level of service they provide to exhibit and event managers, by using an algorithm to identify and recognize the best centers in North America.
After a survey of past clients as well as exhibit and event managers who have exhibited at or hosted events at each of the top three finalist venues, the Overland Park Convention Center was selected.
Past clients gave Overland Park near perfect scores – praising the venue and employees as great professional partners always willing to go the extra mile:
“The Overland Park Convention Center is dedicated to our process and consistently delivers high-quality and over the top customer service for our events before, during and after the event,” said Sheri Hamilton, president of Hamilton & Associates.
“The OPCC team works with customers and proactively finds solutions to any problem,” said Dale Warman, CEO of International Lineman’s Rodeo and Expo.
Also included in the judging criteria was the convention center’s exhibit space that can easily be transformed from a trade show space into an exquisite setting for celebratory gatherings and black-tie affairs. Overland Park’s industry leadership in achieving the Global Biorisk Advisory Council (GBAC) STAR accreditation in response to the COVID-19 pandemic was also reflected.
“In a year that has been devastating to our entire industry, this award serves as a true reflection of the dedication and hard work our staff continues to put in no matter what obstacles come their way,” said Brett C. Mitchell, general manager of Overland Park Convention Center. “Since reopening in July, we’ve worked continuously to ensure the health and safety of the public, starting with the attainment of our GBAC STAR accreditation. While it was a large undertaking for our staff, their determination is what makes us who we are. And now, we can proudly say we have the industry’s only outbreak prevention, response and recovery accreditation for facilities.”
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.