Customers can now opt to have their bags delivered directly to their home, hotel or business with Bags VIP delivery. Travelers can schedule and pay for Bags VIP delivery up to one hour prior to their scheduled departure.
TEMPE, ARIZ. – US Airways now offers customers the ability to skip the line at baggage claim with Bags VIP delivery service; which delivers their bag to their home, hotel or office. The airline also offers customers the Track Your Bag tool on usairways.com. Track Your Bag allows travelers to follow their bags from check-in to landing from their smart phone, tablet or laptop.
“US Airways is continually exploring ways to improve our customers’ experience through new services and tools that make their travels with us easier and more enjoyable,” said Kerry Hester, US Airways’ senior vice president, customer experience. “Customers can track their checked bag from check-in to arrival using our Track Your Bag tool and they now have the option to skip the wait at baggage claim and let Bags VIP deliver their luggage to their location of choice.”
Bags VIP Delivery Service
Customers can now opt to have their bags delivered directly to their home, hotel or business with Bags VIP delivery. Travelers can schedule and pay for Bags VIP delivery up to one hour prior to their scheduled departure by visiting maketraveleasier.com/usairways. Once scheduled, customers need only to drop the bags off at the airport, pay any applicable baggage fees and they will be delivered within four to six hours of arrival.
Track Your Bag
Any passenger connected to the Internet can now view real-time information on the bag’s status, including when the bag is checked in, on a plane, and off a plane, with US Airways’ Track Your Bag tool. Track Your Bag tool can easily be accessed at usairways.com/baggage; all that is needed is a last name and baggage tag number or confirmation code. Track Your Bag is also available free on Gogo internet equipped flights.
Also, US Airways has completed installation of Gogo Wi-Fi in-flight Internet service on its fleet of 270 Airbus A319, A320, A321 and Embraer 190 aircraft along with 58 Embraer 170 and 175 aircraft operated by Republic Airlines as US Airways Express. With the completion of installation, 90 percent of US Airways’ domestic flights now offer customers in-flight wireless access.
“With US Airways now offering Gogo Wi-Fi Internet on 90 percent of our daily domestic flights, our customers can be assured that they can maximize their productivity and stay connected while in the air,” said Andrew Nocella, US Airways’ senior vice president, Marketing and Planning. “Customer demand for in-flight Internet has remained strong and the expansion of Wi-Fi across our fleet allows US Airways to deliver a product that our customers, especially our most frequent fliers, now look for on-board.”
During the expansion process, the airline retrofitted its Airbus A321 aircraft with Gogo’s ATG-4 technology. The upgraded technology enhances Wi-Fi capacity to the plane and significantly increases the data rate for customers as compared with the previous ATG (air-to-ground) technology. All Airbus A319 and A320 aircraft are also equipped with ATG-4 technology.
The expansion of in-flight Wi-Fi is among US Airways’ latest initiatives to elevate the on-board experience for its customers. In January 2012, US Airways announced the completion of First Class installation on 110 US Airways Express regional jets including the Embraer 175 and 170 and Canadair Regional Jet 700 and 900 fleets. The airline also completed installation of the Envoy Suite in Envoy, its international business class, on all wide-body Airbus aircraft during the second quarter of 2012. Equipped with an adjustable seat that reclines into a fully flat bed, the Envoy Suite also features personal in-flight entertainment and a standard 110-volt universal power outlet so customers can work, play and relax.
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.
