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Plaza Premium Group begins discussions on the future of airport hospitality

Hygienic measures including social distancing will be taken to a new height as the wellbeing of people – consumers, partners and employees – is paramount.

Global Industry leader and pioneer of airport hospitality Plaza Premium Group invites industry partners to brainstorm the future of travel post pandemic. Taking the lead to establish six guiding principles, the group provides travel eco-system practitioners with some food for thoughts.

“As soon as the situation is stabilised, travel will come back but gradually and in phases, leading by domestic travels, essential business trips and Asia specifically mainland China” said Plaza Premium Group Founder and Chief Executive Officer Song Hoi-see. “The global pandemic will change the ways airports and airlines operate, and influence travellers’ behaviours. Of all the tasks we are prioritising, forward-thinking discussions top our agenda. Data and information is fundamental upon which we must derive solutions and trends to lead and develop the next level of airport hospitality.”

Taking a glimpse of the opportunities ahead, Plaza Premium Group outlined six principles to steer the future business planning:
1. Hygienic measures including social distancing will be taken to a new height as the wellbeing of people – consumers, partners and employees – is paramount. 
2. Pent-up desire to travel will be unleased but behaviourial shift is inevitable with changing perspectives in travel planning and new “values”. 
3. Managing a healthy cash flow is key to unlock the future as cost efficiency can potentially mean converting cost centres into profit drivers. 
4. Digitalisation was once a trend but it is vital now with an additional perspective of contactless processes and transactions for better hygiene. 
5. Sustainability will be among the tops in business decision matrix to ensure the wellbeing of Planet Earth.
6. Business will undergo re-modeling or re-engineering to meet the new world of travel.

Co-Founder & Chief Editor - TravelDailyNews Media Network | Website | + Posts

Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.

She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.

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