Revinate to drive guest engagement, satisfaction and personalization across GrandLife’s iconic New York hotel portfolio.
Revinate, a leading marketing automation and guest feedback solution, announced a strategic partnership with GrandLife Hotels. GrandLife selected Revinate to manage marketing communications, online reputation and post-stay surveys for Soho Grand and The Roxy Hotel, both located in Downtown Manhattan.
With the adoption of Revinate’s suite of hotel technology solutions, Revinate Marketing and Guest Feedback, GrandLife is focused on personalizing the guest experience to increase direct bookings as well as guest loyalty and satisfaction.
“Our hotels strive to offer the highest level of personalized guest services,” says Tony Fant, President and COO of GrandLife Hotels. “We chose Revinate because we wanted to manage reviews, post-stay surveys, email marketing and our expansive database all in one platform, which integrates well with our property management system.”
“We are thrilled to partner with GrandLife Hotels – a vibrant and chic brand who shares our passion for design, innovation and personalized customer interactions,” says Marc Heyneker, CEO and co-founder of Revinate. “We look forward to seeing all the success achieved by their properties as they fully adopt and implement our innovative and cutting-edge technology built specifically for independent hotels and small groups.”
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales.
She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.