Alitalia under Extraordinary Administration from midnight yesterday August 24th will no longer sell tickets for flights from 15 October. At the same time, it will send a prompt and direct communication, via e-mail, to customers who have purchased flights departing from 15 October. The note includes instructions for managing tickets.
In order to ensure full consumer protection, it will be possible to replace the flight with another equivalent operated by Alitalia by 14 October; otherwise full refund of the ticket will also be possible.
The communication campaign responds to the company's desire to manage the situation in a clear and transparent way, safeguarding consumers.