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USTOA announces The 2022 Executive Committee and Board of Directors at Annual Conference & Marketplace


Malta to host USTOA Spring 2022 Out-of-Country Board Meeting.

NEW YORK – The United States Tour Operators Association (USTOA) announced the 2022 Board of Directors, five of whom will serve as the Executive Committee, at the Annual Conference & Marketplace from December 7–10, 2021 at Omni Orlando Resort at the Manchester Grand Hyatt in San Diego, California.

Leading the Executive Committee as the new Chairman is Scott Wiseman, senior vice president & general manager of ALG Vacations Corporation, with Elizabeth Crabill, CEO of CIE Tours International, as vice chair; Madhvi Buch, senior vice president of The Travel Corporation USA, as treasurer; Jeff Roy, executive vice president of Collette, as secretary; and Charlie Ball, executive vice president of Holland America Group, as immediate past chair.

It’s an honor to welcome the new board members to our team of industry advocates working to promote integrity in tourism,” said Terry Dale, president and CEO of USTOA. “Each leader will bring their unique perspective, expertise, and passion to USTOA during its 50th year in 2022.”

Additionally, the USTOA 2022 Board of Directors includes:

  • Bob Drumm, chairman & CEO, Alexander + Roberts*
  • Dana Santucci, executive vice president, EF Educational Tours*
  • Dan Mahar, CEO, Tauck*
  • Emma Cottis, general manager – corporate affairs, Goway*
  • John Hanratty, senior vice president sales industry relations, Avanti Destinations*
  • Kirk Demeter, president and owner, Down Under Answers
  • Laudie Hanou, vice president, SITA World Tours*
  • Nish Patel, president, Mayflower Cruises & Tours
  • Pam Hoffee, chief operating officer, Globus Family of Brands
  • Ray Hourani, director of travel air operators, Club Adventures by AAA Exclusive Vacations

(*indicates newly elected)

Malta to host USTOA Spring 2022 Out-of-Country Board Meeting
At a dinner held at the 2021 USTOA Annual Conference & Marketplace on December 7 in San Diego, California, it was announced that Malta, originally selected as the host destination for United States Tour Operators Association (USTOA) annual Out-of-Country Board Meeting pre Covid, will host the meeting now rescheduled for May, 2022 at the Corinthia Palace Hotel. Turkish Airlines will be the official USTOA Malta Board Meeting air carrier, and will provide flights to Malta for all the USTOA attendees. Turkiye Tourism Promotion and Development Agency  (TGA) will host a two-day tour of Istanbul on the return from Malta as part of the USTOA Board Meeting’s event program.  

Terry Dale, President & CEO, USTOA, introduced the dinner hosts, Michelle Buttigieg, Malta Tourism Authority Representative, Ceylan Sensoy, Representative, Turkiye Tourism Promotion and Development Agency and Alp Ozaman, Turkish Airlines. The Malta/Turkey dinner host delegation also included members of the Malta/Turkey delegations, including DMCs and hotels. 

USTOA tour operator members, along with the media, have widely recognized that Malta is definitely a country to be seen and heard from and for that reason we wanted to keep our commitment to Malta to reschedule the meeting as the first post-covid out of country Board meeting, especially since the destination has acted so responsibly in restricting entry to Vaccinated travelers only” said Terry Dale, USTOA President & CEO. Dale added, “Malta’s continued proactive messaging, even during the pandemic, in the North American market is making a huge difference in the minds of tour operators as well as consumers. The Out-of-Country Board Meeting in Malta will provide all the tour operators with an opportunity to experience, safely, first-hand why this hidden gem of the Mediterranean, will once again be trending in the US & Canadian travel market.”

Michelle Buttigieg said, “The significance of hosting the first USTOA post-covid out-of-country Board meeting is especially important for Malta as it will reinforce the fact that Malta is as safe as a country can be at this time, in addition to reaching herd immunity, proof of vaccination is required from all in bound travelers.” Buttigieg added, “since MTA rejoined USTOA seven years ago, the number of USTOA tour operators who have added Malta to their itineraries and those who are expanding their Malta tour product, has grown from five to more than 30 in 2019. Hosting the USTOA Out-of-Country Board Meeting will provide a great opportunity for the Board members to experience for themselves why their clients can travel to Malta with confidence as well as have a memorable experience.”   

Commenting on Turkey’s partnership with Malta for this USTOA event, Ceylan Sensoy commented “As Turkiye’s newly established tourism board and a member, TGA is pleased to invite USTOA Board Members to Istanbul, a city located as a bridge between Eastern and Western cultures embracing visitors from all corners of the globe. From the early days of the pandemic, we launched one of the first country-wide Safe Tourism Certification programs in the world where we partnered with international certification companies to elaborate our own uniform set of measures for tourism establishments. As the top-rated city in Europe, Istanbul is ready to offer USTOA a perfect mix of culture, history, delicious food, scenery and incredible hospitality.”

Alp Ozaman, Regional Marketing Manager, New York, Turkish Airlines said, “We are excited to sponsor this gathering of the best in the tourism industry and provide the USTOA Board members who are traveling to Malta and Turkey, with an opportunity to experience first hand the Turkish Airlines’ award - winning service and hospitality.”

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