J.D. Power

Attentive staff, flexible cancellation policies keep hotel guests satisfied despite strains of pandemic.

While the travel industry is fixated on COVID-19-related issues, it remains important to get the basic operational details right. Currently,

In-flight services, such as food and beverage and in-flight entertainment, are the primary drivers of passenger satisfaction among international travelers.

Overall satisfaction reaches all-time high: Overall customer satisfaction scores have reached an all-time high of 749 (on a 1,000-point scale),

The study, now in its 21st year, measures overall guest satisfaction across eight hotel segments: luxury; upper upscale; upscale; upper

Alaska Airlines ranks highest for the 10th consecutive year, with an index score of 765. Alaska Airlines performs particularly well in

Portland International ranks highest in satisfaction among large airports; Indianapolis International ranks highest among medium airports.

More people than ever are flocking to cruises for its affordability and being a fun, relaxing way to see the

Enterprise ranks highest in rental car satisfaction for a third consecutive year.

Las Vegas, Austin, Orlando, New York, Columbus top-ranked U.S. Destinations in Their Regions.